Internet Sales Coordinator

Willis Lexus; Des Moines (IA); Hybrid; USD 38,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with company match

Paid Time Off and holidays

Employee discounts

Paid training and development

Employee appreciation

Job summary

Willis Automotive in Des Moines, IA is seeking an Internet Sales specialist to handle inquiries, schedule appointments, and present vehicles to online customers. You will respond to emails, calls, and chats, and maintain product knowledge across brands.

The role demands strong written and spoken communication, multitasking across programs, and teamwork. We offer a comprehensive benefits package and ongoing training.

Qualifications

• Ability to read and comprehend instructions and information.
• Strong working knowledge of Internet and operating multiple programs simultaneously.
• Excellent written and oral communication skills.
• Self-motivated with good attention to detail.
• Ability to work well in a team-based environment.

Responsibilities

• Responds promptly to new and pre-owned inquiry emails, calls, and chats with accurate information.
• Provides ongoing customer service and builds credibility with customers.
• Develops relationships via email, phone and chat; gathers necessary customer information.
• Follows up on emails with timely phone calls and reminders per company guidelines.
• Schedules appointments with sales staff and confirms/reminds customers.

Skills

Customer communication

Internet proficiency

Multitasking

Strong communication skills

Self-motivation

Attention to detail

Teamwork

Keyboarding

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Des Moines, IA, US

8 days ago Requisition ID: 2154

Willis Automotiveis a family and locally owned automotive group located in Des Moines, IA. We carry INFINITI, Cadillac, Lexus, MINI Cooper, Jaguar, Land Rover, Volvo, Chevrolet, and Nissan. Our growing company also includes Collision, Detail, and Reconditioning teams. At Willis Automotive, we adhere to our six core values to maintain a tradition of automotive excellence and service leadership for all of our guests!

Willis Automotive Offers:

• A great benefits package, available the first month following 30 days of employment, which includes: Medical, Dental, Vision, Short and Long Term Disability, plus additional supplemental insurances
• 401k with company match
• Paid Time Off and 7 paid holidays
• Employee discounts at all locations
• Paid training and development on and off-site
• Employee appreciation: employee of the month, food trucks, community involvement, discounted event tickets, and more!

Primary Function:

Under the direction and supervision of the Internet Sales Manager, this position is responsible for handling all aspects of Internet sales. Performs all duties within the objectives, standards, and policies of Willis Automotive.

Duties and Responsibilities:

• Responds timely to all incoming new and pre-owned inquiry emails, calls and chat message promptly proving correct information to prospective buyer, gathering data and requesting appointments.
• Provides ongoing customer service.
• Develops an immediate and credible relationship with customers via email, telephone and chat; secures the appropriate information on customer regarding the inquiry.
• Performs all customer email follow-ups timely with a follow up phone call, with persistence, and within the guidelines set by the company.
• Schedules customer appointments with designated sales person; provides follow-up to confirm and remind customer of appointment.
• Responsible for product knowledge and selling the dealership and services.
• Must be willing to become certified in multiple car lines and attend ongoing training.
• Attends sales meetings and training as scheduled and/or requested.
• Performs any other related duties as assigned.

What we need from you:

• Ability to read and comprehend instructions and information
• Must have strong working knowledge of Internet and operating multiple programs at one time
• Must have strong written and oral communication skills
• Must be a self-motivated
• Strong attention to detail
• Strong keyboarding and PC skills
• Must have ability to work well in a team-based environment