Internet Sales Associate (New Mercedes-Benz)

Mercedes; Alexandria (VA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive training and development

Employee discounts on Mercedes-Benz

Job summary

Mercedes-Benz of Alexandria is seeking an enthusiastic Internet Sales Associate to be the primary contact for online customers, guiding them through the purchasing process for new vehicles.

You will respond to inquiries, provide product details, coordinate test drives, and maintain CRM records while collaborating with sales and finance teams to deliver an exceptional customer experience.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service orientation with a professional attitude.
• Experience with CRM software and internet-based sales tools is preferred.
• Ability to work independently and as part of a team in a dynamic environment.
• Knowledge or passion for automotive industry and Mercedes-Benz brand is a plus.
• Must be located in or willing to commute to Alexandria, VA.

Responsibilities

• Respond promptly to internet sales inquiries from prospective customers.
• Engage customers through various online platforms and ensure timely follow-up.
• Provide detailed product information on new Mercedes-Benz vehicles to potential buyers.
• Coordinate with the sales team to schedule test drives and dealership visits.
• Maintain accurate and up-to-date records of customer interactions in the CRM system.
• Work collaboratively with sales and finance teams to support the overall customer experience.
• Stay informed about current promotions, new vehicle features, and dealership policies.

Skills

Communication skills

Customer service

CRM software

Team & independent work

Automotive industry knowledge

Education: HS diploma

Education

High school diploma

Higher education preferred

Tools

CRM software

Internet-based sales tools

Job description

Mercedes - Benz of Alexandria is seeking an enthusiastic and motivated Internet Sales Associate to join our team in Alexandria, VA. In this role, you will be the primary point of contact for potential customers engaging with our brand online, providing exceptional service and guiding them through the purchasing process of new Mercedes-Benz vehicles. Your ability to communicate effectively and respond promptly will be essential in delivering an outstanding customer experience and driving sales growth.

Responsibilities

• Respond promptly to internet sales inquiries from prospective customers.


• Engage customers through various online platforms and ensure timely follow-up.


• Provide detailed product information on new Mercedes-Benz vehicles to potential buyers.


• Coordinate with the sales team to schedule test drives and dealership visits.


• Maintain accurate and up-to-date records of customer interactions in the CRM system.


• Work collaboratively with sales and finance teams to support the overall customer experience.


• Stay informed about current promotions, new vehicle features, and dealership policies.

Requirements

• Excellent communication and interpersonal skills.


• Strong customer service orientation with a professional attitude.


• Experience with CRM software and internet-based sales tools is preferred.


• Ability to work independently and as part of a team in a dynamic environment.


• Knowledge or passion for automotive industry and Mercedes-Benz brand is a plus.


• High school diploma or equivalent; additional education is a plus.


• Must be located in or willing to commute to Alexandria, VA.

Benefits

• Competitive compensation (details provided upon application).


• Comprehensive training and ongoing professional development.


• Opportunity to work with a prestigious luxury automotive brand.


• Dynamic and supportive work environment.


• Employee discounts on Mercedes-Benz products and services.

About the Company

Mercedes - Benz Of Alexandria is a premier dealership committed to delivering exceptional automotive experiences. As part of the renowned Mercedes-Benz brand, we pride ourselves on our dedication to quality, luxury, and unmatched customer service. Our team-driven culture fosters growth, innovation, and a passion for excellence in everything we do.

• Previous Automotive Internet Sales Experience


• Proven Track Record


• Enthusiastic with high energy throughout the sales workday


• Outgoing and friendly, especially while handling objections


• Quality customer service skills and sales track record


• Strong interpersonal and communications, in-person and over the phone


• Persuasive and able to overcome customer objections during the sales process


• Proficient in basic business math including percentages


• Persistent, competitive and good work ethic


• Focuses on the customer's needs to enhance dealership and personal sales