Internet Sales Associate (New Mercedes-Benz)

Mercedes-Benz Group; Alexandria (VA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive training and ongoing dev

Employee discounts on Mercedes-Benz

Dynamic and supportive work环境

Prestigious luxury brand

Job summary

Mercedes-Benz Of Alexandria seeks an enthusiastic Internet Sales Associate to manage online customer inquiries in Alexandria, VA. You will guide prospective buyers through the Mercedes-Benz purchasing process and coordinate test drives with the sales team.

Responsibilities include prompt online responses, detailed vehicle information, CRM updates, and collaboration with sales and finance teams to enhance the customer experience. A professional, customer-focused attitude is essential.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service orientation with a professional attitude.
• Experience with CRM software and internet-based sales tools is preferred.
• Ability to work independently and as part of a team in a dynamic environment.
• Knowledge or passion for automotive industry and Mercedes-Benz brand is a plus.
• High school diploma or equivalent; additional education is a plus.

Responsibilities

• Respond promptly to internet sales inquiries from prospective customers.
• Engage customers through various online platforms and ensure timely follow-up.
• Provide detailed product information on new Mercedes-Benz vehicles to potential buyers.
• Coordinate with the sales team to schedule test drives and dealership visits.
• Maintain accurate and up-to-date records of customer interactions in the CRM system.
• Work collaboratively with sales and finance teams to support the overall customer experience.
• Stay informed about current promotions, new vehicle features, and dealership policies.

Skills

Communication skills

Customer service mindset

CRM familiarity

Team collaboration

Automotive product knowledge

Education

High school diploma or equivalent

Additional education preferred

Tools

CRM software

Internet-based sales tools

Job description

Mercedes - Benz of Alexandria is seeking an enthusiastic and motivated Internet Sales Associate to join our team in Alexandria, VA. In this role, you will be the primary point of contact for potential customers engaging with our brand online, providing exceptional service and guiding them through the purchasing process of new Mercedes-Benz vehicles. Your ability to communicate effectively and respond promptly will be essential in delivering an outstanding customer experience and driving sales growth.

Responsibilities

• Respond promptly to internet sales inquiries from prospective customers.


• Engage customers through various online platforms and ensure timely follow-up.


• Provide detailed product information on new Mercedes-Benz vehicles to potential buyers.


• Coordinate with the sales team to schedule test drives and dealership visits.


• Maintain accurate and up-to-date records of customer interactions in the CRM system.


• Work collaboratively with sales and finance teams to support the overall customer experience.


• Stay informed about current promotions, new vehicle features, and dealership policies.

Requirements

• Excellent communication and interpersonal skills.


• Strong customer service orientation with a professional attitude.


• Experience with CRM software and internet-based sales tools is preferred.


• Ability to work independently and as part of a team in a dynamic environment.


• Knowledge or passion for automotive industry and Mercedes-Benz brand is a plus.


• High school diploma or equivalent; additional education is a plus.


• Must be located in or willing to commute to Alexandria, VA.

Benefits

• Competitive compensation (details provided upon application).


• Comprehensive training and ongoing professional development.


• Opportunity to work with a prestigious luxury automotive brand.


• Dynamic and supportive work environment.


• Employee discounts on Mercedes-Benz products and services.

About the Company

Mercedes - Benz Of Alexandria is a premier dealership committed to delivering exceptional automotive experiences. As part of the renowned Mercedes-Benz brand, we pride ourselves on our dedication to quality, luxury, and unmatched customer service. Our team-driven culture fosters growth, innovation, and a passion for excellence in everything we do.

• Previous Automotive Internet Sales Experience


• Proven Track Record


• Enthusiastic with high energy throughout the sales workday


• Outgoing and friendly, especially while handling objections


• Quality customer service skills and sales track record


• Strong interpersonal and communications, in-person and over the phone


• Persuasive and able to overcome customer objections during the sales process


• Proficient in basic business math including percentages


• Persistent, competitive and good work ethic


• Focuses on the customer's needs to enhance dealership and personal sales