Luxury Auto Internet Sales Specialist

Mercedes-Benz Group; Alexandria (VA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive training and ongoing dev

Employee discounts on Mercedes-Benz

Dynamic and supportive work环境

Prestigious luxury brand

Job summary

Mercedes-Benz Of Alexandria seeks an enthusiastic Internet Sales Associate to manage online customer inquiries in Alexandria, VA. You will guide prospective buyers through the Mercedes-Benz purchasing process and coordinate test drives with the sales team.

Responsibilities include prompt online responses, detailed vehicle information, CRM updates, and collaboration with sales and finance teams to enhance the customer experience. A professional, customer-focused attitude is essential.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service orientation with a professional attitude.
• Experience with CRM software and internet-based sales tools is preferred.
• Ability to work independently and as part of a team in a dynamic environment.
• Knowledge or passion for automotive industry and Mercedes-Benz brand is a plus.
• High school diploma or equivalent; additional education is a plus.

Responsibilities

• Respond promptly to internet sales inquiries from prospective customers.
• Engage customers through various online platforms and ensure timely follow-up.
• Provide detailed product information on new Mercedes-Benz vehicles to potential buyers.
• Coordinate with the sales team to schedule test drives and dealership visits.
• Maintain accurate and up-to-date records of customer interactions in the CRM system.
• Work collaboratively with sales and finance teams to support the overall customer experience.
• Stay informed about current promotions, new vehicle features, and dealership policies.

Skills

Communication skills

Customer service mindset

CRM familiarity

Team collaboration

Automotive product knowledge

Education

High school diploma or equivalent

Additional education preferred

Tools

CRM software

Internet-based sales tools

Job description

Mercedes-Benz Of Alexandria seeks an enthusiastic Internet Sales Associate to manage online customer inquiries in Alexandria, VA. You will guide prospective buyers through the Mercedes-Benz purchasing process and coordinate test drives with the sales team.

Responsibilities include prompt online responses, detailed vehicle information, CRM updates, and collaboration with sales and finance teams to enhance the customer experience. A professional, customer-focused attitude is essential.