Internet Manager - BMW Sudbury

Asbury Automotive Group; Sudbury (MA); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays

Paid training

Stock awards

Medical, vision, dental

401k with company match

Employee discounts

Job summary

Asbury Automotive Group seeks a dynamic BDC Sales Manager in Sudbury, MA to drive customer engagement and department profitability. You will manage a high-volume call flow, respond to inquiries, and convert online leads into appointments, while leveraging CRM tools to maximize efficiency and results.

The role emphasizes strong communication, robust sales experience, and the ability to work with cross-functional teams to enhance the car-buying experience.

Qualifications

• Previous experience setting up/running/managing an Automotive BDC is required.
• Excellent phone presence and strong communication skills required.
• Prior sales, call center, or BDC experience is required.
• Ability to speak multiple languages is a plus.
• Previous CRM experience is a plus.
• Experience with Internet/Web response centers is a plus.

Responsibilities

• Make and receive a high volume of inbound/outbound calls.
• Respond to phone inquiries in a professional manner.
• Reply to online/email leads with sales information per store standards.
• Maintain a log of daily activities and completed tasks.
• Set appointments as necessary and follow up with customers.
• Utilize prospecting/marketing tools and CRM systems as applicable.
• Maintain logs of customers who visit the dealership.
• Support achieving maximum profit potential for sales.

Skills

Communication skills

Customer service

Phone presence

ADP

Outlook

Excel

CRM experience

BDC management

Multilingual

Tools

ADP

Outlook

Excel

Job description

Compensation: $75,000-$100,000 (wage is comprised of base salary and % of department profit to be determined as part of pay plan)

The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type and years and experience within the industry, education, etc.

Do you have a passion for developing talent, providing exceptional guest experiences, and being an innovator in the automotive industry? As aBDC Sales Manager, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for an energetic, customer-focused BDC Sales Manager who will help us redefine the car-buying experience.

The BDC Manager is responsible for responding to customer inquiries and ensuring that the dealership actualizes its maximum profit potential on sales.

• Make and receive a high volume of inbound/outbound calls
• Respond to phone inquiries in an efficient professional manner
• Reply to on-lineemail leads and requests for sales information within store’s standards
• Maintain a log of daily activities and completed daily tasks
• Set appointments as necessary
• Follow up with customers to confirm appointments
• Utilize the manufacturer’s prospecting and marketing tools if applicable
• Maintain a log of customers who visit the dealership
• Previous experience setting up/running/managing an Automotive BDC is required
• Previous experience with Internet/Web response centers is a plus
• Previous CRM experience is a plus
• Previous experience with Website/SEO/SEM knowledge is a plus
• Great communication and customer service skills is required
• Excellent phone presence is required
• Strong Computer & Phone Skills (ADP, Outlook,Excel) is a must
• Prior sales, call center, or BDC experience required
• Ability to speak multiple languages is a plus
• Must be at least eighteen years of age
• Must be able to pass pre-employment screens (background and drug test)

Company Benefits:

Pay and Recognition:

• Weekly pay
• Paid holidays & paid time off
• Paid training
• Stock Awards (select management and front-line team members eligible)

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax-free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match
• Pet Insurance

Learning, Tuition Assistance and Career Development:

• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities. Additional advantages:

• Technician Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Employee referral program with bonus opportunities

INDMANAGER