Internet Sales Advisor (BDC) - Ford Westborough

Asbury Automotive Group; Westborough (MA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays and PTO

Paid training

Stock awards

Health insurance

401k with company match

Employee discounts

Job summary

Asbury Automotive Group is seeking an Automotive Internet Sales Advisor (BDC) in Massachusetts. The role focuses on responding to online inquiries and phone leads, guiding customers through the initial buying process, and driving the sale from inquiry to finish.

Join a team that emphasizes building relationships, delivering exceptional guest experiences, and using CRM databases effectively. The position offers weekly pay and comprehensive benefits, with compensation ranging from $40,000 to

Qualifications

• Must have customer service experience in automotive or retail settings.
• Strong communication and relationship-building skills.
• Familiarity with CRM databases and lead management.
• Proficient with computers and phone systems.
• Bilingual is a plus.

Responsibilities

• Respond to internet inquiries and phone leads using the Asbury selling process.
• Build rapport with customers to generate referrals and repeat business.
• Schedule and confirm appointments, conduct test drives, and walk customers through the buying process.
• Follow up with customers after inquiries and after the sale.

Skills

Customer service

CRM/database

Phone skills

Computer skills

Bilingual

Tools

CRM software

Job description

Automotive Internet Sales Advisor (BDC)
Weekly Pay + Comprehensive Benefits

Compensation: $40,000-$60,000+ annually

The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, education, ect.

Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? As an Automotive Sales Advisor, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for strong, energetic, people-focused team members who will help us redefine the car-buying experience.

The Sales Consultant's primary role in the dealership is to respond to customers that inquire about a vehicle advertised on-lineutilizing phone and email methods. The Sale Consultant works with customers who visit the store directly taking them through the initialbuying process through to the final sale.

• Contacting and communicating with customers to identify needs using the Asburyselling process
• Build rapport with customers to build a base of referrals to establish customer network
• Answer internet leads with in the stores required time and email product information with pricing
• Answer sales phone calls and set appointments for customers
• Confirm appointments
• Make outbound phone calls to follow up with customers on inquiry, after the sale, and for repeat business
• Conduct test drives and vehicle walk arounds with customer
• Work with the customer from start to finish throughout the buying process
• Must have motivation to be successful
• Exhibitgreat customer service skills
• Must be able to create and maintain customer relationships
• Strong computer & phone skills
• Experience utilizing and maintaininga customer relations management database
• Prior automotive sales or retail experience, customer service, call center, or business developmentexperience a plus
• Maintain professional business attire and appearance
• Bi-lingual is always a plus
• Self-motivated and a team player
• Must be a minimumof eighteen years of age
• Must have a valid Driver's License
• Must be able to pass pre-employment screenings (background & drug test)

Company Benefits:

Pay and Recognition:

• Weekly pay
• Paid holidays & paid time off
• Paid training
• Stock Awards (select management and front-line team members eligible)

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax-free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match
• Pet Insurance

Learning, Tuition Assistance and Career Development:

• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities. Additional advantages:

• Technician Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Employee referral program with bonus opportunities

INDSALESPAT