Internet Lead Manager / Coordinator | Career Advancement

Cannon Acura Honda Montgomery; Montgomery (AL); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan with employer match

Paid time off

Closed on Sundays

Career growth opportunities

Job summary

Cannon Acura Honda Montgomery is seeking an Internet Lead Manager / Coordinator to organize and nurture online inquiries, ensuring leads are contacted, assigned, and moved toward appointments or sales.

You will monitor diverse lead sources, maintain CRM notes, and support the sales team while holding leads and salespeople accountable in a fast-paced dealership environment.

Qualifications

• Experience in automotive dealership, BDC, Internet sales is preferred.
• Strong organizational and communication skills.
• Ability to manage a large number of customers and conversations.

Responsibilities

• Monitor and manage incoming Internet leads from website, third-party sites, social media, and other sources.
• Ensure every lead receives a timely and professional response.
• Track lead activity and maintain accurate notes in the CRM.
• Follow up consistently with customers who have not yet purchased.
• Support the sales team to ensure leads are properly handled.
• Identify leads not being followed up and take action to prevent drop-off.
• Engage with customers to answer questions and set appointments.

Skills

Organization

Follow-up

CRM experience

Communication skills

Customer service

Tools

CRM software

Job description

Internet Lead Manager / Coordinator

Cannon Acura Honda Montgomery is a great place to have a rewarding career! We are looking for a motivated, organized, and customer-focused Internet Lead Manager / Coordinator to make sure our Internet opportunities are managed, followed up with, and never forgotten.

This position is ideal for someone who is great at follow-up, organization, communication, and keeping things moving. Your primary responsibility will not be to personally sell every Internet lead. Instead, you will be responsible for managing our Internet leads from the moment they arrive, making sure they are contacted, followed up with, properly assigned, and moved toward an appointment or sale, and more.

What You’ll Do

• Monitor and manage incoming Internet leads from our website, third-party websites, social media, and other sources.
• Make sure every lead receives a timely and professional response.
• Track what is happening with each lead and maintain accurate notes in the CRM.
• Follow up consistently with customers who have not yet purchased.
• Communicate with and support our sales team to make sure leads are being properly handled.
• Identify leads that are not being followed up with and take action to keep them from falling through the cracks.
• Work directly with customers when appropriate to answer questions, provide information, and help set appointments.
• Help turn Internet inquiries into showroom visits and sales opportunities.
• Monitor appointments and follow up with customers who miss appointments.
• Occasionally handle and sell customers yourself when the opportunity makes sense.
• Help improve our dealership's overall Internet lead process and follow-up performance.
• Report on lead activity, appointments, follow-up, and results to management.

What We're Looking For:

We're looking for someone who:

• Has automotive dealership, BDC, Internet sales, or customer service experience — but great organizational and communication skills are just as important.
• Is organized and extremely good at follow-up.
• Communicates well by phone, text, email, and in person.
• Is comfortable working with CRM systems and learning new technology.
• Can stay on top of a large number of customers and conversations.
• Is persistent without being pushy.
• Takes ownership and doesn't wait for someone else to solve a problem.
• Can hold salespeople accountable to properly working their leads.
• Enjoys working in a fast-paced dealership environment.

This Is NOT a "Sit and Wait for Leads" Job

We're looking for someone who takes ownership of the process.

You'll be the person asking:

• "What happened with this lead?"
• "Did we contact them?"
• "Did they respond?"
• "Did they show up?"
• "If they didn't buy, what's the next follow-up?"

Our goal is to reward someone who helps the dealership improve Internet lead response, follow-up, appointments, and ultimately sales.

• Competitive pay based on experience + performance bonuses
• Excellent training
• Medical, dental and vision insurance
• Life insurance
• 401(k) plan with employer match!
• Paid time off
• Closed on Sundays
• Career growth and advancement opportunities!

Why Join Us?

You’ll have an important role in the dealership without the pressure of being responsible for personally closing every customer. If you enjoy organization, communication, follow-up, teamwork, and helping a sales department perform better, this could be a great opportunity.