Internet Installation Technician

Viaero Wireless; Holdrege (NE); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance (Medical, Vision and?

Short-term Disability

Life Insurance

401(k) with company match

Paid lodging when traveling overnight

Vacation, sick leave and holiday pay

Free phone/service

Tuition reimbursement

Job summary

Viaero Wireless in Nebraska seeks an Internet/Data Installation Technician to install internet and home phone services for customers in the Holdrege/McCook region. You will blend customer service with technical installation tasks and work within a dynamic team of professionals.

The role requires a High School diploma or equivalent, a valid driver’s license, and willingness to travel. An Associate’s or Vocational degree is desirable. Comprehensive benefits are provided.

Qualifications

• High School diploma or equivalent required; 21+ years old and valid driver’s license.
• An Associate’s or Vocational degree in a relevant field is desirable.
• Able to work outside in various extreme weather conditions.
• Must pass pre-employment checks including background and motor vehicle record.

Responsibilities

• Setup Internet and/or phone services at customer premises with strong customer service.
• Verify residential customer’s internet connection.
• Install external antennas and cabling as needed.
• Troubleshoot internet service issues.
• Coordinate with schedulers for Trouble Tickets and appointments.
• Maintain supplies on service truck and update data devices.
• Travel as required for locations needing overnight stay.

Skills

Verbal and written communication

Windows-based systems

Networking setup/testing

Electrical cabling knowledge

Construction hand tools

Ability to travel overnight

Weekend/on-call flexibility

Education

High School diploma or equivalent

Associate’s or Vocational degree desirable

Tools

PCs and Windows software

Job description

The Internet/Data Installation Technician provides installation and customer support for Viaero's home internet products and home phone services within your region. You can combine your excellent customer service skills with your strong technical skills and work within a dynamic team of professionals. This person will be based in the McCook/Holdrege Nebraska region.

Responsibilities and Duties

• Perform setup of Internet and/or phone services at customer premises, providing the best in customer service.
• Verify residential customer’s internet connection.
• Install external antennas and cabling, as needed.
• Perform troubleshooting for internet service issues.
• Coordinate with schedulers with regard to responding to Trouble Tickets (customer issues) in a timely manner.
• Coordinate with schedulers for appointments and communicate with customers regarding arrival time.
• Maintain adequate supplies on service truck to complete required task efficiently.
• Update and program data devices, as required.
• Additional duties as required.

Qualifications

• Candidates must be at least 21 years old, have a High School diploma or equivalent, and a valid driver's license. An Associate’s or Vocational degree in a relevant field is desirable.
• Able to work outside in various extreme weather conditions
• Must have the ability to pass pre-employment checks, which include a criminal background check, motor vehicle record check, and substance screening, following federal law
• Strong verbal and written communication skills.
• Experience with Windows-based systems and PCs, including networking setup and testing.
• Understanding of electronic cabling and connections.
• Experience with construction and hand tools
• Physically and mentally able to climb onto rooftops, and able to work in a safe manner from both rooftops and ladders.
• Able to travel to locations requiring an overnight stay.
• Flexibility to work weekends and other varied shifts, as assigned, and rotating on-call.

Comprehensive benefits package includes health insurance benefits (Medical, Vision and Dental), Short-term Disability, Life Insurance, free phone/service, tuition reimbursement, 401(k) with company match, daily travel per diem + paid lodging when traveling overnight, vacation, sick leave and holiday pay.