Internet Installation Technician

Viaero Wireless; Grand Island (NE); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health insurance benefits

401(k) with company match

Tuition reimbursement

Paid lodging when traveling overnight

Sick leave and holiday pay

Job summary

Viaero Wireless is looking for an Internet/Data Installation Technician in Grand Island, Nebraska. You will provide installation and customer support for home internet products and phone services. Responsibilities include setting up services, troubleshooting issues, and coordinating with customers.

Candidates need strong technical skills, a High School diploma, and a valid driver’s license. The role includes physical demands like climbing rooftops and working in various weather conditions, with a comprehensive benefits package offered.

Qualifications

• Must be at least 21 years old.
• Valid driver's license is required.
• Must pass pre-employment checks including background check.

Responsibilities

• Perform setup of Internet and/or phone services at customer premises.
• Verify residential customers’ internet connection.
• Install external antennas and cabling as needed.

Skills

Customer service skills

Technical skills

Communication skills

Experience with Windows-based systems

Education

High School diploma or equivalent

Associate’s or Vocational degree in relevant field

Tools

Construction and hand tools

Job description

The Internet/Data Installation Technician provides installation and customer support for Viaero's home internet products and home phone services within your region. You can combine your excellent customer service skills with your strong technical skills and work within a dynamic team of professionals.

Responsibilities and Duties

• Perform setup of Internet and/or phone services at customer premises, providing the best in customer service.
• Verify residential customer’s internet connection.
• Install external antennas and cabling, as needed.
• Perform troubleshooting for internet service issues.
• Coordinate with schedulers with regard to responding to Trouble Tickets (customer issues) in a timely manner.
• Coordinate with schedulers for appointments, and communicate with customers regarding arrival time.
• Maintain adequate supplies on service truck to complete required task efficiently.
• Update and program data devices, as required.
• Additional duties as required.

Qualifications

• Candidates must be at least 21 years old, have a High School diploma or equivalent, and a valid driver's license. An Associate’s or Vocational degree in a relevant field is desirable.
• Able to work outside in various extreme weather conditions
• Must have the ability to pass pre-employment checks, which include a criminal background check, motor vehicle record check, and substance screening, following federal law
• Strong verbal and written communication skills.
• Experience with Windows-based systems and PCs, including networking setup and testing.
• Understanding of electronic cabling and connections.
• Experience with construction and hand tools
• Physically and mentally able to climb onto rooftops, and able to work in a safe manner from both rooftops and ladders.
• Able to travel to locations requiring an overnight stay.
• Flexibility to work weekends and other varied shifts, as assigned, and rotating on-call.

Comprehensive benefits package includes health insurance benefits (Medical, Vision and Dental), Short-term Disability, Life Insurance, free phone/service, tuition reimbursement, 401(k) with company match, daily travel per diem + paid lodging when traveling overnight, vacation, sick leave and holiday pay.