Field Installation Technician

AMG TECHNOLOGY INVESTMENT GROUP LLC

Norfolk (NE)

On-site

USD 42,000 - 60,000

Full time

41 hours ago

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Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Health savings account

Life insurance

Paid time off

Parental leave

Referral program

Retirement plan

Vision insurance

Training provided

Career advancement opportunities

Job summary

Nextlink is hiring a Field Installation Technician to perform on-site installations and service visits at customer locations, including mounting equipment and running cabling. You will diagnose issues, configure routers, and upgrade equipment to ensure reliable Internet services.

The role requires strong customer service skills, technical aptitude, and the ability to work outdoors in varying conditions. A valid driver's license and background checks are required for employment.

Qualifications

Customer service and technical ability are essential.
Ability to diagnose and resolve service issues on-site.
Comfort working in outdoor conditions and customer homes/sites.
Must pass drug screen and background checks; valid driver's license and clean driving record.

Responsibilities

Perform site surveys and install Internet service at customer locations.
Troubleshoot service calls and restore connectivity for customers.
Configure routers and customer equipment for Internet access.
Upgrade equipment for existing customers and perform other assigned tasks.

Skills

Customer service

Technical ability

On-site troubleshooting

Diagnostic skills

Tool handling

Tools

Cable installation tools

Router configuration

Network equipment installation

Job description

Company Overview We are a Hudson Oaks, Texas-based Internet Service Provider (ISP) delivering High-speed Internet and Voice Services throughout multiple states to residential, business, K-12 Education and government customers. We believe there is much more to an internet company than just delivering cost-effective internet solutions; we believe in delivering an overall customer experience that our competitors simply cannot match.

Job description: The Field Installation Technician requires excellent customer service skills and technical ability. The position requires completing customer installations, service visits, on-site troubleshooting, and recovery of equipment. Work is performed on site at customer locations both with a physical aspect of installing Internet equipment.

Essential Functions:

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
Perform site surveys for potential customers to evaluate serviceability.
Diagnose customer problems at service calls and restore functional service to existing customers.
Install new customers with Internet service based on technology available, which includes mounting equipment at or above roof height, running Cat5-E or Fiber Optic cable from outside to the customer’s desired location.
Configure routers and customer computers for access to Internet services.
Perform equipment upgrades for existing customers.
Perform other duties as assigned.

Skills: Must be professional in dress, speech, and manner. Ability to work independently, using sound judgement principles. Must demonstrate accountability in order to set priorities, organize workload, handle multiple responsibilities, and meet deadlines. Ability to work within a fast-paced, high-change environment while managing multiple interruptions and adjustments to priorities throughout the day. Must demonstrate a desire to learn, supported with a love for technology. Must pass a drug screening test, a criminal background check, have and maintain a valid DL with a safe/acceptable driving record in compliance with company policy. Must be able to use tools to install equipment.

Work Environment/Hazards: Working in outdoor elements such as cold, hot, precipitation and wind In proximity of heavy machinery and moving vehicles Moderate noise level Use of PPE

Physical Demands:

Frequently moving, transporting, positioning objects of at least 60 pounds or more
Must be able to climb roof tops of all types and to perform job duties from high places.
Must be able to pull own body weight plus equipment weight up roofs and vertical tower repeatedly
Frequently required to stand, walk, stoop, sit, and climb ladders and communication towers and work in an elevated position
Frequently required to use hand and power tools
Must have the ability to climb extended heights upwards of 200 feet
Employee weight and tools combines may not exceed 300-pound limit as specified by the manufacturer of safety equipment.

Working Hours/Days: 40 hours minimum Overtime as needed On Call as needed

Affirmative Action (AAP/EEO Statement):

Nextlink is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

Drug Free Workplace:

Nextlink intends to provide a safe work environment that will help protect the safety, health and well-being of all employees. Therefore, we are committed to an alcohol and drug-free workplace.

Job Type: Full-time

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Referral program
Retirement plan
Vision insurance

Affirmative Action (AAP/EEO Statement):

Drug Free Workplace:

Nextlink intends to provide a safe work environment that will help protect the safety, health and well-being of all employees. Therefore, we are committed to an alcohol and drug-free workplace.

Why Work For Nextlink?

We bring the high-speed Internet and phone experience to the underserved markets of Texas, Oklahoma, Kansas, Nebraska, Iowa and Illinois. We make a difference in the lives of everyone we serve, whether it is an online student, a work-at-home family, or large enterprises such as ISDs, higher education, or government entities.

Benefits: