Internet Car Sales Pro: Lead Nurture & Product Expert

Glendale Nissan; Glendale (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

The ideal candidate will communicate clearly, handle CRM tools effectively, and coordinate with sales, finance, and management to ensure a smooth buyer journey. Automotive sales experience is a plus; strong follow-up and detail orientation are essential.

Qualifications

• Strong communication and customer service skills.
• Ability to build rapport across digital and phone channels.
• Comfort with CRM tools and online lead platforms.
• Detail-oriented with strong organizational and follow-up skills.
• Ability to learn product details quickly.
• Prior automotive or internet sales or related customer-facing role preferred.
• Self-motivated and able to manage multiple priorities in a fast-paced environment.

Responsibilities

• Respond promptly and professionally to internet leads, email inquiries, phone calls, and online chat requests.
• Engage with prospective customers to understand their needs and provide accurate vehicle, pricing, and availability information.
• Support the sales process by setting appointments, following up consistently, and maintaining strong customer communication.
• Present product features, technology, trim levels, and available options in a clear and helpful manner.
• Maintain detailed records of customer interactions and lead activity in the CRM system.
• Work closely with sales, finance, and management teams to ensure a smooth customer experience.
• Assist in creating and improving online listing content, photos, and vehicle descriptions when needed.
• Stay informed on current promotions, inventory updates, and market trends.

Skills

Digital communication

Customer service

Lead management

Multichannel communication

Organizational skills

Tools

CRM tools

Online lead platforms

Job description

The ideal candidate will communicate clearly, handle CRM tools effectively, and coordinate with sales, finance, and management to ensure a smooth buyer journey. Automotive sales experience is a plus; strong follow-up and detail orientation are essential.