Internet Banking Operations Lead

Prosperity Bank; Lubbock (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Prosperity Bank is seeking an Internet Banking Specialist in Lubbock, TX. This full-time role handles internet banking setup and maintenance, ACH origination/receiving, and fraud mitigation. You will input data, support banking centers by phone, and assist with electronic banking needs.

Qualifications include a high school diploma, 4 years of banking ops experience preferred, and strong Microsoft Office skills. Excellent customer service and independent problem solving are essential.

Qualifications

• Education: High School Diploma or equivalent.
• Preferred 4 years of bank operations or related experience.
• Fluent in Microsoft Office Suite; Excel, Outlook, Word.
• Ability to wear headsets.
• Good customer-service orientation and professional interaction.
• Independent problem solving and self-motivation.

Responsibilities

• Duties include internet banking setup and maintenance for customers.
• Data input and activities to mitigate internet banking fraud.
• Process balance transactions, posting and reconciliation.
• Monitor department email and provide telephone support to banking centers.
• Assist with ACH-related issues and other electronic banking needs.
• Cross-train with other associates on various duties as assigned.
• Lead projects occasionally and work with minimal supervision.
• Serve as backup for day-to-day supervisory processes.

Skills

Self-starter

Multitasking

Customer service

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Excel

Outlook

Word

Job description

Prosperity Bank is seeking an Internet Banking Specialist in Lubbock, TX. This full-time role handles internet banking setup and maintenance, ACH origination/receiving, and fraud mitigation. You will input data, support banking centers by phone, and assist with electronic banking needs.

Qualifications include a high school diploma, 4 years of banking ops experience preferred, and strong Microsoft Office skills. Excellent customer service and independent problem solving are essential.