Internet Banking Lead & ACH Operations Specialist

Prosperity Bank and Trust Co

Lubbock (TX)

In loco

USD 42.000 - 54.000

Tempo pieno

6 giorni fa

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Descrizione del lavoro

Prosperity Bank and Trust Co in Lubbock, TX is seeking an Internet Banking Specialist to oversee internet banking operations and ACH origination. This full-time role requires handling setup, maintenance, and customer requests while ensuring compliance with bank policies.

The position emphasizes supporting banking centers, resolving issues, and occasionally leading projects with minimal supervision, contributing to secure digital banking services and customer satisfaction.

Competenze

HS diploma or equivalent required.
Experience in banking operations or call-center support preferred.
Proficiency with MS Office (Excel, Outlook, Word) desired.

Mansioni

Handle internet banking setup and maintenance for customers.
Perform data input and activities to mitigate account takeover and internet banking fraud.
Fulfill daily tasks while adhering to bank policies and regulations.
Process balance transaction entries, posting and reconciliation duties.
Monitor the department's support email box and assist centers via telephone support.
Assist with ACH-related issues, internet banking requests, and other electronic banking needs.
Cross-train with other department associates for various duties as assigned.
Resolve more complex issues presented to the department.
Occasionally act as project lead and complete assignments with minimal supervision.
Serve as backup for day-to-day supervisory processes when necessary.