International Specialist

ShipSticks; Florida; Presencial; USD 29 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Full training

Bonus opportunities

401(k) plan

Health/dental/vision

Paid vacation

Supportive team environment

Career advancement

Resumo da oferta

ShipSticks is seeking an International Specialist to manage end-to-end in-transit shipments and coordinate with carriers, customs, and partners from pickup to final delivery in the Florida region.

The role emphasizes proactive problem solving, strong communication, and ownership of exceptions and escalations. Training is provided, with opportunities for growth into coordinating and supervisory responsibilities as volume grows.

Qualificações

• Experience in logistics, operations, or customer service preferred.
• Strong organizational skills to manage multiple time-sensitive tasks.
• Detail-driven with ownership mindset.
• Excellent written and verbal communication.
• Strong critical thinking for cross-border issues.
• Positive demeanor with willingness to grow in role.

Responsabilidades

• Monitor all in-transit international shipments end-to-end.
• Own the resolution of misroutes, holds, failed pickups, deliveries.
• Coordinate with customs and clearance partners to avoid holds.
• Provide proactive updates to clients and partners from pickup to delivery.
• Maintain daily visibility and run the International Report with current data.
• Track metrics like exceptions, delays, clearance times, on-time delivery.
• Serve as escalation point for booking agents on time-sensitive shipments.

Conhecimentos

Logistics background

Organizational skills

Attention to detail

Communication skills

Analytical thinking

Growth mindset

Descrição da oferta de emprego

RESPONSIBILITIES

• In-Transit Shipment Management: Monitor all in-transit international shipments end-to-end across every carrier (DHL, FedEx, and international partners), proactively identifying and resolving carrier issues before they cause delays.
• Exception Resolution: Own the resolution of misroutes, held packages, failed pickups, and delivery failures, driving each to resolution directly with the carrier.
• Customs Coordination: Coordinate closely with customs authorities and clearance partners to keep shipments moving through borders without preventable holds, managing daily pre-alerts and delivery confirmations.
• Client & Partner Communication: Serve as the go-to point of contact for clients and partners, providing clear, proactive updates from pickup through final delivery and setting accurate expectations ahead of any delay or hold.
• Visibility & Reporting: Maintain daily visibility across all international shipments in a single source of truth, and own the daily International Report workflow with accurate, up-to-date data every morning.
• Operational Metrics: Track and report on key metrics - exceptions, delays, clearance times, and on-time delivery - to surface trends and problem lanes, and provide feedback to improve reporting and tooling.
• Escalation Support: Serve as an escalation point for booking agents on time-sensitive or at-risk shipments, ensuring nothing stalls without an owner.

QUALIFICATIONS

• Preferred background in logistics, operations, customer service, or a related field
• Strong organizational skills with the ability to prioritize and manage multiple time-sensitive tasks
• Detail-driven with a proactive, ownership-oriented approach to problem solving
• Excellent written and verbal communication skills
• Strong critical thinking and the ability to resolve complex cross-border logistics issues
• Professional and positive demeanor with a willingness to grow within the role

GROWTH OPPORTUNITY

This role is intentionally structured for growth. Based on demonstrated performance and international volume, the position advances from International Specialist (day-to-day execution) to International Coordinator (greater ownership across shipments, partners, and process) and ultimately International Supervisor (team leadership and full operational accountability).

POSITION BENEFITS

• Full training provided - no experience required
• Competitive pay with bonus opportunities
• 401(k) retirement plan
• Health, dental, and vision insurance
• Paid vacation
• Supportive team environment
• Opportunities for career advancement

Pay range: $21 - $26 USD per hour (Palm Beach Gardens, Florida, US)