International Sales Customer Service Representative

Arnet Pharmaceutical Corp; Florida; On-site; USD 42,000 - 64,000; Full time

Job summary

Arnet Pharmaceutical Corp. in Davie, FL is seeking an International Sales Customer Service Representative to provide sales support for international business development, prepare quotations, manage orders, and coordinate with cross-functional teams.

The role emphasizes customer communication, data entry, documentation such as Letters of Credit, and collaboration with R&D, regulatory, and manufacturing to support new product launches and ongoing customer service excellence.

Qualifications

• 2-5 years’ experience in customer service.
• Strong communication skills required.
• Able to accept criticism and show desire to learn and improve.

Responsibilities

• Provides sales support for International Sales Business Developer.
• Develops written quotations for customers and leads.
• Manages order processing and invoicing using Visual software.
• Prepares monthly reports (invoicing, quotes, samples).
• Maintains accurate records for each customer (quotes, prices, packaging).
• Supports inventory control of customer supply materials.
• Communicates with Manufacturing, Packaging, Lab, Registration, Regulatory Affairs and others.

Skills

Strong communication skills

Customer service

Willingness to learn

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

International Sales Customer Service Representative

Full-time Regular Davie, FL, US

2 days ago Requisition ID: 1051

Essential Functions and Responsibilities:

• Provides sales support for International Sales Business Developer
• Develops written quotations for current and prospective customers detecting customer needs and obtaining basic information internally to facilitate the quotation process
• Requests internally samples to send to existing customers and new leads
• Answers specific questions regarding products and their benefits, order status, packaging, registration issues and/or lead times.
• Supports the marketing department in the preparation of international tradeshows (materials, promotional items, etc.)
• Prepares monthly reports (invoicing, summary of quotes sent, samples, etc.)
• Responsible for preparing Letter of Credit documentation in liaison with the Accounting and Shipping Department
• Maintains accurate records for each customer (quotes, prices, packaging, specifications, complaints)
• Responsible for the processing and data entry of orders and invoicing using Visual software
• Keeps open communication with Manufacturing and Packaging Department, Laboratory, Registration, Regulatory Affairs, Graphic Design and other departments as needed.
• Follows up on the Registration Process and payment of Registration fees with each customer
• Expedites the resolution of customer problems and complaints
• Requests codifications for Master Formulas for finished Products
• Supports inventory control of customer supply materials
• Supports management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new development of products and services
• Supports in the development of new products in liaison with R&D in the development of the new products to be launched every year
• Contributes to team effort by accomplishing related results as needed. Works well with others, cooperating and supporting co-workers.
• Provides feedback to management regarding customer inquiries
• Assists in special projects from International Sales Department
• Performs other functions as requested by the immediate Supervisor

Qualifications

• 2- 5 years’ experience in customer service
• Strong communication skills
• Able to accept criticism and show desire to learn and improve