International Patient Coordinator I

Moffitt Cancer Center; Tampa (FL); On-site; USD 28,000 - 43,000; Full time

Job summary

Moffitt Cancer Center in Tampa, FL, seeks an International Patient Coordinator to manage care coordination and concierge needs for international patients receiving treatment. You will work closely with patients, families, physicians, and referral partners to ensure a personalized, high-quality experience by coordinating appointments, referrals, and support services.

The role requires a minimum of three years in patient or guest services, and bilingual English/Spanish; an associate degree in a

Qualifications

• Associate’s Degree in Healthcare Administration, Nursing, Public Health, Hospitality Management, International, Business Administration, Marketing, Public Relations, Relationship Management, Social Services, Public Administration or related fields.
• In lieu of Associate’s Degree, three (3) years of commensurate healthcare experience with significant patient/clinician interaction.
• Minimum of three (3) years of commensurate experience in a patient or guest service environment (healthcare, hospitality, service industry, etc.).
• Bilingual English/Spanish is required; additional languages as needed.

Responsibilities

• Coordinates and processes patient intake for demographic, financial, and medical information and triages to relevant offices for financial and appointment management.
• Provides essential concierge services to patients and families including lodging, transportation, language services, and visa-related support.
• Manages international referral database and department calendar for upcoming visits and services.
• Communicates outbound and inbound messages accurately and timely.
• Educates international patients, families, and staff on U.S. cultural and medical perspectives.
• Develops and maintains relationships with patients, referral sources, embassies, health ministries, and internal departments.

Skills

Bilingual English/Spanish

Customer service

Education

Associate’s Degree in Healthcare Administration, Nursing, Public Health, Hospitality Management, International, Business Administration, Marketing, Public Relations, Relationship Management, Social Services, Public Administration or related fields.

Job description

Working at Moffitt is both a career and a mission: to contribute to the prevention and cure of cancer. As the only National Cancer Institute-designated Comprehensive Cancer Center based in Florida, Moffitt employs some of the best and brightest minds from around the world. Join a dedicated team of nearly 11,000 who are shaping the future we envision. Moffitt has been recognized as a Best and Brightest Company to Work For in the Nation and is continually named one of the Tampa Bay Times’ Top Workplaces.

Summary The International Patient Coordinator manages the care coordination and concierge needs of international patients receiving treatment at Moffitt Cancer Center. Working closely with patients, families, physicians, and referral partners, this role ensures a personalized, high-quality experience by coordinating appointments, referrals, and support services.

Responsibilities

• Coordinates and processes patient intake for demographic, financial, and medical information and triages to Business Office, BMT, Patient Appointment Center and clinic schedulers and coordinators for financial and appointment management.
• Coordinates and provides all essential concierge services to patients and their families such as lodging, transportation, airport pickup, booking travel requests, language services, shopping, special ethnic dietary need, banking, entertainment, tourism information, religious / spiritual requirements, extensions of stay, correspondence to embassies for visa management, funeral services, body repatriation, etc.
• Manages and maintains data entry of all patient documentation in the international referral database and department calendar for upcoming patient visits and services.
• Communicates and processes outgoing and incoming messages in an accurate and timely manner.
• Helps educate international patients and their families regarding U.S. cultural and medical perspectives.
• Helps educate Moffitt staff, including team, on international perspectives and cultural nuances.
• Assists in educating medical and non-clinical staff on patients' cultural, protocol, and socio-economic perspectives.
• Develops and maintains strong relationships internally and externally with patients, caregivers, referral sources such as U.S. and foreign physicians, insurance companies, foreign embassies, health government ministries, medical concierge service companies, and all departments at Moffitt.
• Puerto Rico Initiatives-When needed collaborates with supervisor and manager in the event planning stages of any Puerto Rico community events (attendee lists, RSVPs, confirmations, etc.).
• Travels globally and continentally to affiliated healthcare provider’s facilities as required providing assistance during events.
• Provides presentation to audience about our services as needed.
• Assists with follow up calls or communication with attendees.
• Participation in international related conferences in the US or abroad.

Credentials and Qualifications

• Associate’s Degree in Healthcare Administration, Nursing, Public Health, Hospitality Management, International, Business Administration, Marketing, Public Relations, Relationship Management, Social Services, Public Administration or related fields.
• *In lieu of Associate’s Degree, Three (3) years of commensurate experience in a healthcare setting that involved significant interaction with patients and clinicians.*
• Required: Minimum of three (3) years of commensurate experience in a patient or guest service environment (healthcare, hospitality, service industry, etc.).
• Bilingual English/Spanish is required. Alternative language specified as needed.

Salary Range $20.64 - $31.47

Salary ranges posted for this position represent the expected base pay range for the role. Actual compensation may vary based on location and a variety of job-related factors, including experience, skills, education, and internal equity among Team Members in similar positions. We are committed to maintaining fair and equitable pay practices and regularly review compensation to ensure alignment across our workforce.

Equal Employment Opportunity

Moffitt Cancer Center is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran or disabled status. We seek candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence.

Reasonable Accommodation

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Moffitt endeavors to make moffitt.org/careers accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact one of the Human Resources receptionists by phone at 813-745-7899 or by email at [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.