PATIENT ACCESS SCHEDULING AND COMM COORD

Moffitt Cancer Center; Tampa (FL); On-site; USD 23,000 - 34,000; Full time

Job summary

Moffitt Cancer Center is seeking a Patient Access Scheduling & Communications Coordinator to support the centralized Patient Access call center with routine scheduling, registration, and communication tasks for patients and care teams.

The role requires attention to detail, effective communication, and adherence to departmental productivity and accuracy standards as you verify demographics and insurance information and coordinate outpatient appointments.

Qualifications

• Ability to meet, communicate, and interact with individuals from varying backgrounds and health care team members.
• Ability to set up, organize, and maintain record systems.
• Customer Service, multi-tasking, computer skills, and office software proficiency.
• Attention to detail while multi-tasking in a busy environment.
• Accurate data entry and strong keyboarding skills.
• Comfort with learning new systems and communicating technical info to nontechnical users.
• High School Diploma/GED.

Responsibilities

• Verify demographic and insurance information and coordinate outpatient appointments.
• Serve as primary contact for patients and care teams and transcribe clinical messages.
• Maintain accurate documentation in electronic systems and follow productivity standards.

Skills

Customer service

Multitasking

Interpersonal communication

Typing

Office software

Education

High School Diploma/GED

Tools

Office software

Job description

Working at Moffitt is both a career and a mission: to contribute to the prevention and cure of cancer.

As the only National Cancer Institute-designated Comprehensive Cancer Center based in Florida, Moffitt employs some of the best and brightest minds from around the world. Join a dedicated team of nearly 11,000 who are shaping the future we envision. Moffitt has been recognized as a Best and Brightest Company to Work For in the Nation and is continually named one of the Tampa Bay Times’ Top Workplaces.

Summary

The Patient Access Scheduling & Communications Coordinator (PASCC) supports core operations of the centralized Patient Access call center by executing routine scheduling, registration, and communication tasks. This role serves as a primary contact for patients and care teams, verifying demographic and insurance information, transcribing clinical messages, and coordinating outpatient appointments. It follows established protocols, escalates complex issues, and maintains accurate documentation in electronic systems. It requires attention to detail, effective communication, and adherence to departmental productivity and accuracy standards.

ob Summary Job Summary: The Patient Access Scheduling & Communications Coordinator (PASCC) supports core operations of the centralized Patient Access call center by executing routine scheduling, registration, and communication tasks. This role serves as a primary contact for patients and care teams, verifying demographic and insurance information, transcribing clinical messages, and coordinating outpatient appointments. It follows established protocols, escalates complex issues, and maintains accurate documentation in electronic systems. It requires attention to detail, effective communication, and adherence to departmental productivity and accuracy standards. Minimum Skills/Specialized Training Required

Minimum Skills / Specialized Training Required

• Ability to meet, communicate, and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner to complete job assignments.
• Ability to set up, organize, and maintain record systems.
• Customer Service, multi-tasking, computer, use of various types of office automation equipment and software, and interpersonal communication skills both verbally and written.
• Strong attention to detail while being able to multi-task and maintain patience and composure (with customer service etiquette) in stressful situations.
• Accurate data entry skills, including strong keyboarding (typing) skills.
• Demonstrates comfort with learning new technical applications and working within different computer systems and is proficient with computer/technical terminology to understand and efficiently answer support questions while being able to convey technical information to nontechnical individuals.
• High School Diploma/GED
• A minimum of one year customer service experience is required. Preferred Experience:

Salary Range

$16.91 - $24.64

Salary ranges posted for this position represent the expected base pay range for the role. Actual compensation may vary based on location and a variety of job‑related factors, including experience, skills, education, and internal equity among Team Members in similar positions.

We are committed to maintaining fair and equitable pay practices and regularly review compensation to ensure alignment across our workforce.

If you have the vision, passion, and dedication to contribute to our mission,

then we have a place for you!

Equal Employment Opportunity

• Equal Employment Opportunity

Moffitt Cancer Center is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran or disabled status. We seek candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence.

Reasonable Accommodation

• Reasonable Accommodation

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Moffitt endeavors to make moffitt.org/careers accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact one of the Human Resources receptionists by phone at 813-745-7899 or by email at [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Information about yourEEO rights under the law.

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