Program Manager

Mayo Clinic; Mankato (MN); Hybrid; USD 72,000 - 107,000; Full time

Benefits offered by this job

Medical plan options

Delta Dental or reimbursement account

Vision plan with national network

Pre-Tax Savings: HSA and FSAs

Competitive retirement package

Job summary

Mayo Clinic in Minnesota is seeking a Contracts and Compliance professional to coordinate and manage institutional expectations, patient interactions, customer relations and business agreements across the Mayo Clinic Health System. You will review, analyze and negotiate contracts and vendor agreements to support the program.

The role develops metrics and dashboards to monitor patient experience, explains the scope of services to clients and partners, and collaborates with finance to set fees and

Qualifications

• Bachelor's degree in business or healthcare field required with 5 years healthcare experience; an Associate's degree with 7 years experience may be considered.
• Exceptional customer service, negotiation skills, and ability to develop strong working relationships are priorities.
• Ability to maintain confidential information and manage multiple priorities and projects; experience with contracts/regulatory requirements preferred.

Responsibilities

• Coordinate and manage institutional expectations, patient interactions, customer relations and business agreements.
• Review, analyze and negotiate contracts and vendor agreements for the program.
• Develop metrics and dashboards to monitor patient and customer experience and outcomes.
• Explain scope of services to patients, clients, vendors and partners; support marketing plans and materials.
• Collaborate with Finance to set fees and respond to billing and insurance questions; lead meetings.

Skills

Customer service

Negotiation skills

Relationship building

Confidential information handling

Education

Bachelor's degree in business or healthcare field

Associate's degree with 7+ years experience

Job description

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

Partners with Divisional Leadership for vision and direction to coordinate and manage institutional expectations, patient interactions, customer relations and business agreements. Serves as the main contact for questions related to the program. Facilitates the review, analysis and negotiation of contracts, vendor and business associate agreements and other legal documents to support the program. Develops a standard set of metrics and a dashboard to monitor patient and customer experience and track measurable outcomes to share with the appropriate parties. Researches, analyzes and explains the scope of services and requirements to patients, clients, vendors and partners. Assists in the development of negotiation strategies, identifies areas of risk, develops risk mitigation strategies, and provides recommendations to business, legal, and divisional decision makers. Develops extensive knowledge of products, services, and operations to evaluate compliance with contractual and regulatory requirements and creates the policies, procedures and processes to support them. Works with marketing staff to develop marketing plans and materials for distribution to potential and existing patients and clients and ensures that program objectives and scope of services are marketed appropriately on the external website. Responsible for collaborating and working with Finance Team to set fees, manage program expenses, and respond to billing and insurance questions. This position communicates regularly with various levels of internal and external personnel, and is responsible for organizing, leading, and presenting at various meetings. Some travel may be required.
This position will support the Mayo Clinic Health System Rural Health Transformation Grants Program.

This position is a combination of remote and on-site work; individual must live within a 100 mile driving distance to any Mayo Clinic Health System campus.

• Visa sponsorship is not available for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.

Qualifications

A Bachelor's degree in business or a healthcare related field required with a minimum of 5 years relevant experience in healthcare. An Associate's degree with 7 years of relevant experience may be considered. Exceptional customer service skills, negotiation skills, and the ability to develop strong working relationships is a priority for this position. Must possess exceptional written and verbal communication skills, and the ability to maintain confidential information. Ability to simultaneously manage multiple priorities and projects and monitor details. Experience in working with contracts and regulatory requirements is preferred.

Exemption Status

Exempt

Compensation Detail

$71,510.40 - $107,390.40 / year

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

Monday-Friday, 8:00 am - 5:00 pm This position is a combination of remote and on-site work; individual must live within a 100 mile driving distance to any Mayo Clinic Health System campus.

Weekend Schedule

N/A

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" . Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.