Supervisor - Patient Support

Mayo Foundation for Medical Education and Research; Phoenix, Northern (AZ, KY); Hybrid; USD 64,000 - 95,000; Full time

Benefits offered by this job

Medical plans

Dental coverage

Vision plan

HSA/FSAs

Retirement plan

Job summary

Mayo Clinic in Phoenix seeks a Supervisor to manage daily operations of a scheduling group, supervising Appointment Specialists and Schedulers, while addressing patient and department issues and maintaining quality standards.

The role requires leadership, communication, and strong organizational skills. Expect HR duties, performance appraisals, interviewing, staffing, and developing staff in a fast-paced environment on site.

Qualifications

• High school diploma or GED equivalent required.
• Bachelor's degree preferred.
• Must have demonstrated leadership, communication (oral and written), self-initiative, and problem-solving ability.
• Must be highly organized, efficient, and able to work independently.

Responsibilities

• Direct supervision of Appointment Specialists and/or Schedulers within a designated scheduling group.
• Provide scheduling technical and quality assurance resolution to patient/department complaints.
• Represent the group on leadership committees/projects and handle HR forms and consultations.
• Conduct performance appraisals and interview candidates for open positions.
• Organize staff meetings and bi-weekly timekeeping for staff.
• Oversee staffing, coaching and development, and area productivity and service improvements.

Skills

Leadership

Communication

Problem-solving

Organization

Customer service

Coaching

Teamwork

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft OneNote

Education

High school diploma or GED equivalent

Bachelor's degree preferred

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft OneNote

Job description

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical:Multiple plan options.
• Dental:Delta Dental or reimbursement account for flexible coverage.
• Vision:Affordable plan with national network.
• Pre-Tax Savings:HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

The Supervisor position assumes responsibility for the daily operations of a designated scheduling group, including direct supervision of Appointment Specialists and/or Schedulers within that group. Other responsibilities include providing continuous scheduling technical and quality assurance resolution to patient/department complaints, ensuring departmental quality, serving as a representative on varying leadership committees/projects, handling HR forms and consultations including corrective action, completing performance appraisals, interviewing candidates for open positions, organizing staff meetings and completing bi-weekly timekeeping for staff.

The position manages the personnel and workflow of the area including staffing, coaching and development, optimization of area productivity and service, problem resolution and policy development and implementation. Standards must be developed and monitored as procedures evolve.

The individual must demonstrate knowledge of the principles of growth and development of the life span. The ability to assess data reflective of the patient's status and appropriately interpret information relative to the patient's age specific need is required.

Qualifications

High school diploma or GED equivalent required. Bachelor's degree preferred. Must have demonstrated leadership, communication (oral and written), self-initiative, and problem-solving ability. Must be highly organized, efficient, and able to work independently. Requires human relations and customer service skills to influence and motivate others. Demonstrate patience and the ability to effectively coach and mentor others. Ability to work as a team member, take direction from others, and initiate and manage projects. Experience with spreadsheet preparation, data collection/management/analysis, and creation of graphs/charts and presentation slides.Proficiency in Microsoft Excel, Microsoft Word, Microsoft PowerPoint, and Microsoft OneNote is required.

Priority will be given to candidates with extensive experience leading scheduling and contact center operations.

Exemption Status

Exempt

Compensation Detail

$63,523.20 - $95,409.60 / year

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

Primarily Monday - Friday 7:00AM-5:00PM with additional hours as determined by clinic needs.

Weekend Schedule

As needed

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the 'EOE is the Law'. Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.