International Operations Manager - (Shelton, CT - NCS)

BTX Global Logistics; Shelton, Northern (CT, KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

BTX Global Logistics in Shelton, CT is seeking an International Operations Manager to lead the global freight forwarding operations unit, including customer service, compliance, SOP development, KPI management, and profitability alignment with strategic goals.

Reporting to the Station Manager, you will develop the team, collaborate across operating units, engage with clients as needed, and drive operational excellence through data-driven decisions and strong leadership.

Qualifications

• Minimum five years of progressive operations leadership in international freight forwarding or logistics.
• Experience leading an operations department or business unit in international freight forwarding.
• Experience with air and ocean freight imports/exports.
• Bachelor’s degree in business, supply chain, logistics, or related field; or equivalent experience.

Responsibilities

• Lead, manage, and develop the International Operations team to ensure service quality and performance.
• Develop and implement departmental strategies aligned with organizational objectives.
• Establish, monitor, analyze, and report KPIs to drive continuous improvement.
• Partner with Sales to support new business and client onboarding.
• Analyze client satisfaction and performance data to identify trends and improvements.
• Develop and maintain SOPs across business lines and accounts.
• Optimize staffing, workload management, and performance oversight.
• Prepare and present departmental reports and updates to senior leadership.

Skills

Operations leadership

Global freight forwarding

KPI management

Strategic planning

Team development

Client relationship

Communication skills

Education

Bachelor's degree in Business / Supply Chain

Tools

Power BI

Tableau

Job description

International Operations Manager

B T X Global Logistics is seeking an experienced operations leader with a proven track record in global freight forwarding. Reporting to the Station Manager, the International Operations Manager oversees the BTX Corporate international operations unit, including customer service, compliance, SOP development, KPI management, and operational performance. This role leads a team responsible for quoting, air and ocean import and export operations, with accountability for service quality, profitability, and alignment with the company’s strategic objectives.

The successful candidate will balance the tactical demands of international operations with strong leadership, communication, and strategic direction. This individual will engage directly with clients as needed, develop team members, collaborate across operating units, and serve as a key partner to BTX’s corporate and franchise operations.

Duties Include:

Lead, manage, and develop the International Operations team to ensure consistent service quality, operational efficiency, and best-in-class performance.

Develop and implement departmental strategies and initiatives aligned with organizational objectives.

Establish, monitor, analyze, and report on departmental KPIs to drive continuous improvement in operational performance, productivity, and service quality.

Partner with Sales to support new business opportunities, client onboarding, solution development, and ongoing client needs.

Analyze client satisfaction and operational performance data to identify trends, address service gaps, and implement improvement initiatives.

Develop, implement, and maintain standard operating procedures (SOPs) across business lines and customer accounts.

Optimize team productivity, service quality, and operational effectiveness through effective staffing, workload management, and performance oversight.

Coach, mentor, and develop team members while identifying and preparing emerging leaders to support succession planning and organizational growth.

Prepare and present departmental performance reports, operational updates, and key initiatives to senior leadership.

Build and maintain effective relationships with senior leadership and other key internal stakeholders.

Communicate executive directives, organizational priorities, and operational expectations to team members.

Oversee departmental compliance activities in coordination with Corporate Compliance, ensuring adherence to company policies, procedures, and applicable regulatory requirements.

Summary of Desired Qualifications:

Minimum of five years of progressive operations leadership experience within international freight forwarding, logistics, or transportation.

Demonstrated experience leading an operations department or business unit within the international freight forwarding or logistics sector.

Required experience with air and ocean freight, including import and export operations.

Bachelor’s degree in business, Supply Chain, Logistics, or a related field preferred; equivalent relevant professional experience will also be considered.

Knowledge, Skills and Abilities Required:

• Excellent interpersonal skills with the ability to build and maintain effective relationships with customers, domestic and international agents, carriers, vendors, and internal stakeholders.
• Strong verbal and written communication skills, with the ability to present operational concepts, recommendations, and solutions in clear, business-friendly language.
• Strong active listening, problem-solving, and decision-making skills.
• Excellent organizational, prioritization, and time-management skills, with the ability to manage multiple priorities in a fast-paced environment.
• Demonstrated ability to lead, coach, train, and develop teams to achieve operational and service objectives.
• Strong knowledge of international freight forwarding operations, including air and ocean import and export processes.
• Strong analytical skills with experience using business intelligence and data visualization tools such as Power BI, Tableau, or similar platforms to analyze operational performance, identify trends, and support data-driven decision-making.
• Proven ability to operate effectively within a dynamic, growth-oriented environment and adapt to changing business and customer requirements.

Additional Information:

BTX Global Logistics continues to experience significant growth. The International Operations Manager will play a key role in supporting organizational transformation, operational scalability, and continuous improvement as the company expands.

Type : Full-time, exempt
Industry : Logistics and Supply Chain
Compensation : Salary commensurate with experience
Benefits : Competitive
Travel : None
Location : NCS, Shelton CT

BTX is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. BTX does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.