Station Manager - (ORD)

BTX Global Logistics; Chicago, Northern (IL, KY); Hybrid; USD 90,000 - 150,000; Full time

Benefits offered by this job

Competitive compensation

Full-time exempt

Job summary

BTX Global Logistics seeks a proven Station Manager for the ORD site to lead daily operations, ensuring best-in-class service throughout the shipment lifecycle. You will drive SOP compliance, KPI performance, and profitability while fostering a high-performance team culture at the ORD station.

You will partner with Sales and Corporate to align processes, coach staff, and maintain precise billing and reporting. This exempt, full-time role reports to senior leadership and supports company growth.

Qualifications

• High School diploma or equivalent; College degree preferred.
• 10 years of operational experience; customer service or call center experience preferred.
• Minimum 3 years hands-on operational experience in a corporate environment.
• Desk-level operations experience: quoting, routing, documentation, AWB and BOL preparation, and domestic/international forwarding network knowledge.
• Knowledge of TSA regulations and IATA Dangerous Goods certification preferred.

Responsibilities

• Lead and manage daily operations of the ORD station.
• Develop employees for increased responsibility through coaching, training, and leadership development.
• Partner with Sales and Corporate Leadership to create and maintain customer-specific SOPs, including business overviews, contacts, operational processes, and quoting procedures.
• Ensure SOPs are consistently followed to deliver best-in-class customer service.
• Ensure accurate and timely billing of shipments.
• Report staffing, operational, vendor, and IT issues to Corporate for resolution.

Skills

Leadership

Operations management

Customer service

Communication

Education

High School diploma

College degree preferred

Tools

Microsoft Office

Job description

Delivering
a world of service

Join our team

Station Manager - ORD

B T X Global Logistics is seeking a proven operations leader with a strong track record in the global freight forwarding industry. The Station Manager – ORD is responsible for leading and managing the ORD station while supporting national operations, customer service, compliance, SOPs, and KPIs. This role reports to the Senior VP, Operations and is accountable for service quality, operational performance, and profitability in alignment with BTX’s strategic objectives. The Station Manager fosters a positive, high-performance work environment, develops team capabilities, and ensures customers receive best-in-class service throughout the shipment lifecycle.

Key Responsibilities:

• Lead and manage daily operations of the ORD station.
• Maintain a positive, engaged, and accountable work environment.
• Clearly communicate roles, responsibilities, and performance expectations; hold team members accountable.
• Develop employees for increased responsibility through coaching, training, and leadership development.
• Partner with Sales and Corporate Leadership to create and maintain customer-specific SOPs, including business overviews, contacts, operational processes, and quoting procedures.
• Ensure all SOPs are consistently followed to deliver best-in-class customer service.
• Ensure timely, professional responses to all customer emails and phone calls.
• Treat Sales partners as internal customers and maintain strong cross-functional communication.
• Ensure accurate and timely billing of shipments.
• Report staffing, operational, vendor, and IT issues to Corporate for resolution.
• Utilize Microsoft Office tools (Outlook, Word, Excel) effectively in daily operations.

Summary of Desired Qualifications:

• High School diploma or equivalent required. College Degree preferred.
• 10 years of prior operations experience; customer service or call center experience preferred.
• Minimum of 3 years of hands-on operational experience in a corporate environment.
• Desk level operations experience required, including quoting, routing, documentation, AWB and BOL preparation, and domestic/international forwarding network knowledge.
• Knowledge of TSA regulations and IATA Dangerous Goods certification preferred.

Knowledge, Skills and Abilities Required:

• Excellent interpersonal skills with the ability to work effectively with agents, partners, and clients.
• Strong verbal, written, and listening communication skills.
• Strong organizational and time-management capabilities.
• Analytical problem-solving skills with a data-driven decision-making approach.
• Broad operational background with experience in dynamic, growth-oriented environments.

Additional Information:

BTX Global Logistics continues to experience significant growth. The International Operations Manager will play a key role in supporting organizational transformation, operational scalability, and continuous improvement as the company expands.

Type : Full-time, exempt
Industry : Freight Forwarding
Compensation : Salary commensurate with experience
Benefits : Competitive
Travel : None
Location : ORD Station

BTX is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. BTX does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

CONTACT

Email: [e-mail]

Corporate Phone (CT): 203.925.5905

Toll-Free: 877.289.2471

Fax Number: 203.925.5933

BTX Global Logistics

PO Box 853

Shelton, CT 06484