International Operations - (Nashville, TN - BNA)

BTX Global Logistics; Nashville (TN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

BTX Global Logistics is seeking an International Operations professional in Nashville, TN. The role involves managing air/ocean freight forwarding operations, ensuring compliance, and optimizing customer service. Candidates with 3+ years of operational experience and strong analytical skills will thrive in this dynamic position.

The ideal applicant will have an undergraduate degree, excellent communication abilities, and a proven background in logistics.

This full-time role offers competitive compensation and benefits.

Qualifications

• Minimum 3 years of operational experience in freight forwarding.
• Ability to quote retail customers and global agents.
• Knowledge of Air/Ocean import/export process flow.

Responsibilities

• Facilitate client service requests through phone or email.
• Coordinate Air/Ocean Import/Export shipments based on directives.
• Provide client updates throughout shipping transit.
• Maintain relationships with importers/exporters.
• Perform compliance functions with corporate requirements.

Skills

Operational experience in Air/Ocean Import/Export

Strong computer skills

Analytical capabilities

Excellent interpersonal skills

Verbal and written communication

Education

Undergraduate degree in business or related discipline

Job description

International Operations (Nashville, TN - BNA)

BTX Global Logistics is seeking a proven operations leader with a track record of success within the global freight forwarding industry. The International Operator reports to the Station Manager and is responsible for supporting the BTX Corporate business unit operations, customer service, compliance, SOPs, and KPIs. This role handles both Air/Ocean Imports and/or Air/Ocean Exports, ensuring quality service and profitability of corporate global operations in line with the company’s strategic goals.

Responsibilities

• Courteous etiquette via phone or email to facilitate client service requests expeditiously.
• Air/Ocean Import/Export shipment coordination: Set‑up shipments and amendments based on client directives.
• Obtain competitive, unique price solutions to satisfy client requests relative to shipment particulars.
• Track updates: Input milestones and provide client updates throughout shipment transit.
• Fulfill specialized client requests within communicated time frames.
• Maintain relationships with importers/exporters and knowledge of shipper lanes.
• Perform compliance functions with corporate compliance department specific to TSA and FMC requirements.

Qualifications

• Minimum 3 years of operational experience within Air/Ocean Import/Export freight forwarding or logistics transportation.
• Undergraduate degree in business or related discipline preferred; relevant work experience also considered.
• Strong computer skills and analytical capabilities.
• Knowledge of Air/Ocean import/export process flow.
• Ability to quote both retail customers and global agents and understand involved variables.

Knowledge, Skills, and Abilities

• Excellent interpersonal skills with internal customs brokerage team and customer‑nominated brokers.
• Present ideas in business‑friendly, user‑friendly language.
• Excellent verbal and written communication skills.
• Superior active listening skills.
• Strong organizational and time‑management skills.
• Analytical problem‑solving capabilities.
• Proven background in all aspects of Air/Ocean Import/Export freight forwarding and operations within a dynamic growth environment.

Additional Information

In the International Operations Supervisor role, the candidate will aid in the transformational change expected from rapid growth of the organization.

Job Details

• Type: Full‑time, Non‑Exempt
• Industry: Logistics and Supply Chain
• Compensation: Salary commensurate with experience
• Benefits: Competitive
• Travel: N/A
• Location: Nashville, TN (near BNA Airport)

BTX is an equal‑opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. BTX does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.