International Logistics Coordinator

Mario Badescu Skin Care, Inc.; Edison (NJ); On-site; USD 60,000 - 90,000; Full time

Job summary

Mario Badescu Skin Care, Inc. in Edison, NJ is seeking a passionate International Logistics Coordinator to support the International Shipping & Logistics team in day-to-day operations for international accounts.

This role reports to the Director and Manager of International Operations and requires strong communication, organization, and problem-solving skills to keep orders moving smoothly. You will coordinate order fulfillment, track shipments, and liaise with sales, accounting, and retailers

Qualifications

• Excellent interpersonal and customer service skills.
• Exceptional organizational skills.
• Ability to multi-task, meet deadlines and prioritize workload.
• Excellent written and verbal communication skills.
• Problem solver with collaboration skills.
• Strong Excel skills with proficiency in Microsoft Office Suite and Google Drive.
• Passion for Beauty and Skincare.
• HQ located in Edison, NJ.
• English required; Spanish a plus.

Responsibilities

• Manage customer order activity through the fulfillment cycle from start to finish.
• Maintain excellent written and verbal communication with customers and all partners throughout the process.
• Respond to customer inquiries and follow up on shipment status; manage RTVs, shipping discrepancies, past dues, and expedites, as well as any quality issues.
• Liaise with sales and accounting teams for inquiries.
• Work with the team to maintain updated order forms for each account and flag out-of-stock items.
• Review credit note requests and submit for approval.
• Maintain PO and Invoice trackers.
• Collaborate with managers to implement new strategies and initiatives.
• Manage stock build/inventory tracker and share regular updates.
• Prepare quarterly business reviews with senior management.
• Provide administrative support as needed.

Skills

Customer service

Organizational skills

Multitasking

Written and verbal communication

Problem solving

Excel

Beauty & skincare passion

English required

Tools

Excel

Microsoft Office Suite

Google Drive

Job description

We are looking for a passionate and driven beauty lover to join our international team.

The International Logistics Coordinator will be responsible for supporting the

International Shipping & Logistics team in day-to-day operations for international

accounts. This role will report to the Director and Manager of International Operations.

Ability to work in our HQ in Edison, NJ

Key responsibilities will include but are not limited to:

• Manage customer order activity through the entire fulfillment cycle from start to finish
• Maintain excellent written and verbal communication with customers and all partners throughout the process
• Respond to customer inquiries and follow up on shipment status; manage RTVs, shipping discrepancies, past dues, and expedites, as well as any quality issues. Liaise with sales and accounting teams for these inquiries.
• Work with the team to maintain clean and updated order forms for each account; ensure each retailer and account manager is aware of any out-of-stock and discontinued items
• Review credit note requests and submit for approval
• Maintain PO and Invoice trackers
• Work internally with managers and team members to implement new strategies and initiatives.
• Manage stock build/inventory tracker and share regular updates to ensure a healthy state of trade
• Consolidate materials for quarterly business reviews with senior management
• Support the team with administrative support as needed

Qualifications:

JOB REQUIREMENTS & QUALIFICATIONS

• Excellent interpersonal and customer service skills
• Exceptional organizational skills
• Ability to multi-task, manage deadlines, and to prioritize workload
• Excellent written and verbal communication skills
• Problem solver with demonstrated critical thinking and collaboration skills
• Strong Excel skills with proficiency in Microsoft Office Suite and Google Drive
• Passion for Beauty and Skincare
• HQ located in Edison, NJ
• Required Language: English required; Spanish is a plus