International Customer Service Representative

Randstad USA; Jacksonville (FL); On-site; USD 28,000 - 30,000; Full time

Job summary

Randstad USA is seeking an International Customer Service Representative in Jacksonville, FL, offering $20-$22 per hour for a first shift from 8 AM to 5 PM. The role requires a Bachelor's degree and at least two years of experience in international logistics or customer service.

Key responsibilities include processing pre-move surveys and origin documents, coordinating shipments, maintaining dashboards, and providing status updates to customers and management.

Qualifications

• 2 years of experience
• Experience level: Experienced

Responsibilities

• Request and process pre-move surveys, origin documents and ocean manifests
• Maintain dashboards and update systems per Tender of Service and BVS 2.0
• Coordinate the movement of shipments efficiently
• Resolve linehaul and ocean consolidation issues
• Analyze and compare transportation options
• Maintain relationships with dispatchers, agents, and brokers
• Provide customer service with status updates
• Review shipment issues with management
• Support clearing and budget personnel as needed

Skills

International

Education

Bachelor's degree

Job description

Are you a TEAM player, hard worker, and have the drive to get the job done? Are you looking for a career with longevity and advancement opportunity? Want to come to work every day to feel appreciated and fulfilled at the end of the day? If so, then our client is looking for you and would like to discuss a International Customer Service Representative opportunity.

salary: $20 - $22 per hour shift: First work hours: 8 AM - 5 PM education: Bachelors

Responsibilities

• Request and process pre-move surveys, origin documents and ocean manifests
• Maintain dashboards and update systems in accordance with the Tender of Service and BVS 2.0
• Coordinate the movement of shipments in the most efficient way possible
• Solve linehaul and ocean consolidation issues
• Analyze and compare transportation options
• Maintain relationships with dispatchers, agents, and brokers
• Provide customer service with status updates
• Review shipment issues with management
• Support clearing and budget personnel as needed

Skills

• International

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Experience

• Experienced
• 2 years

Education

• Bachelors