Customer Service Representative - Hiring Immediately

swipejobs, Inc.; Ellenwood (GA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Employee Rewards Program

Medical insurance

Dental insurance

Vision insurance

Life insurance

Job summary

swipejobs, Inc. is hiring a Customer Service Representative to assist customers across phone, email and written channels. The role involves coordinating shipments, reviewing freight documents and communicating with carriers to resolve issues and meet customer requirements.

The position requires ability to work in a team, lift up to 25lbs, and a reliable transportation option. Multiple shifts are available including 1st, 2nd, and 3rd.

Qualifications

• Experience in customer service or call-center environments.
• Ability to communicate clearly by phone, email and written messages.
• Willingness to work in a team and adapt to shifting schedules.

Responsibilities

• Assist customers with questions about products and programs.
• Provide support by phone, email, and other written communications.
• Schedule outbound and inbound shipments and manage related documents.
• Prepare and review freight bills and shipping documentation (BL, AWB, HBL, MBL).
• Coordinate with carriers to address issues and optimize routing and pricing.

Skills

Customer service

Multichannel support

Communication

Teamwork

Written communication

Job description

Job Description:
We are Hiring Immediately for a Customer Service Representative position!

Help customers with their questions about products and programs. Provide high quality support by phone, email, and other written communications.

• Schedule outbound and inbound shipments.
• Provide input and complete freight bills.
• Assist with the communications with carriers when issues arise.
• Make recommendations with regard to transportation, routing, carrier selection and assist to meet customer requirements.
• Prepare and review invoices, BL, AWB, HBL, MBL for accuracy.
• Prepares invoice, bill of ladings, AES and other freight related documentation for commercial freight invoices and for ocean & air cargo.
• Ensure all supporting documents are accurate, available and applicable to the customer order/shipment.
• Organize pick-up schedules as applicable for cargo.
• Request Bills of lading from shipping lines.
• Scan and upload invoices, shipping documentation, as part of company guidelines.
• Compile and submit accurate, regular and timely reports as requested.
• Provide customer statistics regarding shipments via email or through verbal transmission.
• Keep communication flowing with customer on a daily basis to ensure the highest customer service.
• Process new rate requests, especially during the booking portion, along with pertinent information to pricing for rate submission and approval from customer.
• Report and document any irregularities to Supervisor immediately.

Job Requirements:

• Ask about our Employee Rewards Program
• May be required to lift up-to 25lbs
• May be required to perform repetitive motions
• Must have reliable transportation
• Must be able to work in a team environment

Additional Information:

• Ask about our Employee Rewards Program
• Benefits include medical insurance, dental insurance, vision insurance and life insurance
• Some positions may not require background check or drug test

Full-time, Part-time
$19.50 - $21.00 / hr

Shifts Available:

• 1st Shift
• 2nd Shift
• 3rd Shift

HV23