International Cruise Travel Agent

AppleOne Employment Services; Laguna Niguel (CA); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Hybrid work schedule

Bonuses based on sales performance

Travel opportunities

Growth opportunities

Job summary

AppleOne Employment Services is seeking an International Cruise Travel Agent in Laguna Niguel, CA to help clients plan and book international cruise vacations, guided by destination preferences, timelines, and budgets. This role emphasizes building lasting client relationships and delivering exceptional service.

The position is temp-to-hire with a hybrid work schedule and a base salary plus sales-based bonuses. Opportunities for travel and career growth are available within the company.

Qualifications

• Plan and book international cruise vacations for clients.
• Manage cruise reservations, payments, changes, cancellations, and documentation.
• Build customer relationships and support sales goals through excellent service.

Responsibilities

• Assist clients with planning and booking international cruise vacations based on preferences, needs, timelines, and budgets.
• Recommend cruise lines, itineraries, cabins, packages, excursions, upgrades for a customized experience.
• Manage reservations, payments, changes, cancellations, travel documents, and client communications throughout the process.
• Provide excellent service with proactive follow-up before, during, and after travel.
• Identify opportunities for repeat business, referrals, and additional sales.

Skills

Cruise sales

Travel bookings

Customer service

Communication

Organizational skills

Sales goals

Multichannel support

Job description

Job Summary

We are seeking a motivated and customer-focused International Cruise Travel Agent for a temp-to-hire opportunity in Laguna Niguel, CA. This role is ideal for a travel, cruise, hospitality, customer service, or sales professional who enjoys helping clients create memorable international cruise vacations while building long-term customer relationships.

Key Responsibilities

• Assist clients with planning and booking international cruise vacations based on destination preferences, travel needs, timelines, and budgets.
• Recommend cruise lines, itineraries, cabins, packages, excursions, travel options, and upgrades to create a customized travel experience.
• Manage reservations, payments, changes, cancellations, travel documentation, and client communications throughout the booking process.
• Provide excellent service by following up with clients before, during, and after travel to support a smooth and positive experience.
• Build and maintain strong client relationships while identifying opportunities for repeat business, referrals, and additional sales.
• Stay current on cruise destinations, promotions, international travel requirements, cruise industry trends, and supplier offerings.

Compensation and Benefits

• Salary range: $55,000 to $65,000 per year.
• Temp-to-hire opportunity.
• Hybrid work schedule.
• Base salary plus bonuses based on sales performance.
• Opportunity to earn additional income through sales.
• International travel opportunities.
• Opportunity for growth within the company.
• Supportive and customer-focused team environment.

Required Qualifications and Skills

• Plan and book international cruise vacations for clients.
• Manage cruise reservations, payments, changes, cancellations, and travel documentation.
• Recommend cruise packages, excursions, destinations, cabins, and travel options based on customer needs.
• Build customer relationships and support sales goals through excellent service and follow-up.
• 3 to 5 years of relevant experience in travel, cruise sales, hospitality, customer service, or sales.
• Strong communication skills with the ability to assist customers by phone, email, and online.
• Excellent customer service skills and a relationship-focused approach.
• Strong organizational skills with the ability to manage multiple bookings and client details at once.
• High attention to detail when handling reservations, payments, documentation, and travel requirements.
• Ability to work independently while meeting sales, service, and follow-up expectations.
• Comfortable recommending and selling travel options, upgrades, packages, and related services.
• Passion for travel and an interest in cruise destinations, international itineraries, and the travel industry.

Preferred Qualifications

• Previous cruise travel sales experience.
• Experience booking international cruise itineraries.
• Familiarity with cruise lines, cabin categories, excursions, travel packages, and cruise promotions.
• Proven ability to meet sales goals, generate repeat business, and develop long-term client relationships.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ %20English_formattedESQA508c.pdf

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.