Cruise Travel Agent

AppleOne Employment Services; Tustin (CA); Hybrid; USD 55,000 - 62,000; Full time

Benefits offered by this job

Hybrid work

Sales bonuses

Travel opportunities

Growth potential

Temp-to-hire

Job summary

AppleOne Employment Services in Tustin, CA is seeking a Cruise Travel Agent for a temp-to-hire role. The position focuses on planning and booking domestic and international cruise vacations by phone, email, and online, with a hybrid work schedule.

The ideal candidate has 3–5 years of travel or cruise sales experience, strong communication and customer-service skills, and the ability to grow sales through relationship-building. Base salary plus sales bonuses are offered.

Qualifications

• 3–5 years in travel/cruise sales
• Experience handling cruise reservations and payments
• Ability to upsell and meet sales targets
• Excellent written and spoken communication

Responsibilities

• Assist clients with planning and booking cruise vacations, including international itineraries and related services.
• Recommend cruise lines, destinations, cabins, upgrades, and travel options based on client preferences and budgets.
• Manage reservations, payments, booking changes, cancellations, and documentation.
• Provide excellent customer service before, during, and after the booking process.
• Build and maintain strong customer relationships to identify opportunities for additional sales and referrals.
• Stay current on cruise destinations, promotions, and industry trends.

Skills

Cruise planning

Sales skills

Customer service

Communication

Organization

Relationship building

Job description

Job Summary

We are seeking a motivated and customer-focused Cruise Travel Agent for a temp-to-hire opportunity in Tustin, CA. This role is ideal for a travel, hospitality, customer service, or sales professional who enjoys helping clients plan memorable cruise vacations, including international itineraries.

The Cruise Travel Agent will work with customers by phone, email, and online to recommend cruise lines, destinations, cabins, excursions, packages, and travel options that align with each client’s needs and budget.

This opportunity offers a hybrid work schedule, base salary plus sales-based bonuses, international travel opportunities, and the potential for long-term growth.

This is a strong fit for someone who values a supportive, customer-focused team environment, enjoys relationship-building, and wants the opportunity to grow within the travel industry while increasing earning potential through sales performance.

Key Responsibilities

• Assist clients with planning and booking cruise vacations, including international cruise itineraries, travel packages, excursions, and related services.
• Recommend cruise lines, destinations, cabins, upgrades, and travel options based on client preferences, schedules, budgets, and travel goals.
• Manage reservations, payments, booking changes, cancellations, travel documentation, and customer follow-up.
• Provide excellent customer service before, during, and after the booking process to help ensure a smooth travel experience.
• Build and maintain strong customer relationships while identifying opportunities for additional sales, repeat bookings, and referrals.
• Stay current on cruise destinations, promotions, travel requirements, industry trends, and available travel products.

Compensation and Benefits

• Salary range: $55,000 to $62,400 per year.
• Temp-to-hire opportunity.
• Hybrid work schedule.
• Base salary plus bonuses based on sales performance.
• Opportunity to earn additional income through sales.
• International travel opportunities.
• Opportunity for growth within the company.
• Supportive and customer-focused team environment.

Required Qualifications and Skills

• Plan and book domestic and international cruise vacations for customers.
• Manage cruise reservations, payments, documentation, changes, and cancellations.
• Recommend cruise packages, destinations, cabins, excursions, and travel options.
• Maintain customer relationships and support sales goals through consultative service.

3 to 5 years of relevant experience preferred in travel, cruise sales, hospitality, customer service, or sales.

• Strong communication skills with the ability to work professionally with customers by phone, email, and online.
• Excellent customer service skills with a consultative, relationship-focused approach.
• Strong organizational skills and attention to detail when managing multiple bookings and client needs.
• Ability to work independently while meeting sales and service expectations.
• Comfortable discussing travel options, promotions, pricing, itineraries, and documentation requirements.
• Passion for travel and the ability to confidently recommend and sell cruise vacation options.

Preferred Qualifications

• Previous cruise travel sales or travel agency experience.
• Experience booking international travel itineraries.
• Familiarity with cruise lines, cruise destinations, cabin categories, excursions, and travel packages.
• Proven ability to meet sales goals, build repeat customer relationships, and generate additional sales opportunities.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.