International Affairs Programs Coordinator

metaphaseconsulting; Washington (District of Columbia); Hybrid; USD 65,000 - 90,000; Full time

Job summary

MetaPhase Consulting is seeking an International Travel Support Consultant to assist DHS/CISA with international travel needs and stakeholder engagement. The role focuses on supporting travel approvals, data analysis, and process improvements while coordinating with delegations overseas.

Ideal candidates bring a minimum of three years in administrative support, excellent customer service and communication skills, and the ability to obtain CISA suitability.

Qualifications

• Bachelor's degree required.
• Minimum 3 years of experience supporting administrative functions.
• Exceptional customer service and communication skills.
• Strong organizational skills and multitasking ability.
• Must be able to obtain CISA suitability; U.S. Citizenship required.

Responsibilities

• Cultivate and manage relationships with agency travelers and back-stops.
• Support data analysis and reporting for international travelers and delegations.
• Interface with travelers, including senior audiences, professionally.
• Plan and execute concepts to improve international travel processes.
• Coordinate passport, visa, trip approvals, and pre-trip training.
• Support communications and strategic planning for international engagements.
• Assist with education sessions on travel processes and tracking.

Skills

Customer service

Communication skills

Time management

Education

Bachelor's degree

Job description

At MetaPhase, we believe Quirky is Cool and being authentic is the only way to be! We take the work we do very seriously and do a lot of important mission-focused work for our clients. We are individuals with different passions and strengths who take as much joy in the work we do as from those we work with. Today, we have a team that is invested in creating new solutions that lean forward, challenge the status quo, but also reflect our intimate knowledge of our customers’ business. Over the years we have fostered a culture in which we are united by shared values—passion, solidarity, generosity, curiosity, and boldness—and these come alive in the work we do and how we do it.

Together, we know our people are our difference—for our clients and our colleagues.

Are you ready to:

• Work alongside a dedicated and diverse set of people to offer honest advice and practical guidance to our clients?
• Learn and grow by taking advantage of every opportunity available to you?
• Join a company which prides itself on its shared values and inclusive culture?
• Be the difference and make it happen?

Role Summary

MetaPhase Consulting is currently supporting the Department of Homeland Security’s (DHS) Cybersecurity and Infrastructure Security Agency (CISA) through CISA’s new international program. In support of this project, MPC is seeking an International Travel Support Consultant with three (3) year(s) of experience to support the agency’s international travel support needs and a variety of stakeholder engagement activities. They will provide hands-on support to the team in implementing and managing a series of programmatic growth activities aimed at growing the agency’s presence and support overseas with various government counterparts. They will serve as the point person for CISA delegations traveling overseas, spearheading the requests throughout the lifecycle of the travel approval process. They will also assist team members, providing regular sessions to educate staff on the international travel processes, and work to integrate requests into the tracking system for future travelers.

What You Will Be Doing

• Cultivate and manage relationships with agency travelers and their back-stops.
• Support critical work-streams, including data analysis and reporting, and internal and external communications in support of international travelers, including multi-member delegations.
• Strong communicator with the ability to interface with all travelers, including senior audience and field questions and inquiries in a balanced and professional manner.
• Strategize with client leadership to plan, develop, and implement concepts and strategies in support of international travel process improvements.
• Plan and logistically support bilateral and multilateral travel delegations including passport and visa requirements, trip approvals, pre-trip training, and other agency travel requirements.
• Support critical work-streams, including reporting, internal and external communications, including written materials, in support of international engagement activities, data analysis, and strategic planning.
• Strategize with client leadership to plan, develop, and implement concepts and strategies in support of international projects and initiatives.

What We Need From You (Required)

• Minimum bachelor's degree in related field.
• A minimum of three (3) year(s) of experience supporting administrative functions.
• Exceptional customer service and communication skills.
• Strong organizational skills and ability to juggle many tasks at once.
• Must have the ability to obtain CISA suitability.U.S. Citizenship required (NO EXCEPTIONS).

Work Location

Arlington - Hybrid

Travel

Up to 10%

Education Level

B.S. or B.A. or commensurate years of experience (e.g. someone who was in the military)

Clearance Level

None; U.S. Citizenship required (NO EXCEPTIONS