International Travel Process Analyst

Chimera Enterprises International; Arlington (VA); On-site; USD 75,000 - 110,000; Full time

Job summary

Chimera Enterprises International is seeking an experienced International Travel Process Analyst to manage and refine CISA’s end‑to‑end international travel process. You will provide customer‑centric guidance to travelers and transform travel data into strategic reports for agency leadership.

The role emphasizes policy compliance, proactive support, and development of comprehensive guidance materials, FAQs, and briefing content for leadership review.

Qualifications

• Bachelor’s Degree in Business Administration, Management, Communications, or related field (or 4 additional years of experience in lieu of a degree).
• 4–8 years of relevant experience in process management, travel administration, or customer service in a structured environment.

Responsibilities

• Manage and refine CISA’s end‑to‑end international travel process, improving procedures, forms, workflows, and policy guidance for travelers.
• Provide proactive, customer‑centric support to personnel planning or conducting international travel, including answering questions and guiding travel system navigation.
• Coordinate collection, review, and distribution of post‑travel trip reports, ensuring proper recording, secure storage, and accessibility for analysis.
• Develop, update, and maintain guidance materials, FAQs, and information session content on travel policies and processes.
• Support creation of strategic reports and briefing materials identifying travel trends and generating leadership‑style visuals.

Skills

Process management

Travel administration

Customer service

Data visualization

Education

Bachelor’s Degree (Business Admin / Management / Communications)

Tools

Travel management systems

Job description

Supported Client/Agency:

Department of Homeland Security (DHS) / Cybersecurity and Infrastructure Security Agency (CISA)

Description

Chimera Enterprises is seeking an experienced International Travel Process Analyst. The ideal candidate will have substantial experience in process management, travel administration, and customer service within a structured Federal or large organizational environment. The International Travel Process Analyst will manage, refine, and support CISA’s comprehensive international travel process. This role is dedicated to providing customer‑centric guidance to CISA personnel, ensuring compliance with travel policies, and transforming travel data into strategic reports for agency leadership.

Mission

To ensure the seamless, compliant, and efficient execution of CISA's international travel operations. By providing expert guidance to travelers and managing robust workflow processes, this role enables CISA personnel to conduct critical international engagements effectively while ensuring leadership has visibility into global travel trends and outcomes.

Clearance Level Required:

Public Trust

JOB DESCRIPTION AND RESPONSIBILITIES:

• Manage and refine CISA’s end‑to‑end international travel process, continuously improving procedures, forms, workflows, and policy guidance for travelers.
• Provide proactive, customer‑centric support to CISA personnel planning or conducting international travel, including answering complex questions, explaining policy requirements, and assisting with travel system navigation.
• Coordinate the efficient collection, review, and distribution of post‑travel trip reports, ensuring they are properly recorded, securely stored, and made readily available for agency analysis.
• Develop, update, and maintain comprehensive guidance materials, Frequently Asked Questions (FAQs), and information session content to ensure all staff understand current travel policies and processes.
• Support the creation of strategic reports and briefing materials that identify travel trends, compile statistics, and utilize graphics/charts for leadership review.

Knowledge, Skills, and Abilities:

• Strong background in process management, workflow optimization, and travel administration within a complex organizational structure.
• Exceptional customer service and communication skills, with a proven ability to guide users clearly through complex administrative and logistical procedures.
• Comfortable working extensively with administrative records, standard operating forms, and automated workflow tools.
• Ability to synthesize travel data into clear, visually appealing statistical reports and trend analyses for senior leadership.

Minimum Qualifications:

• Education: Bachelor’s Degree in Business Administration, Management, Communications, or a related field (or 4 additional years of experience in lieu of a degree).
• Experience: 4 to 8 years of relevant experience in process management, travel administration, or customer service in a structured environment, preferably supporting Federal or large organizational travel or workflow processes.
• Clearance: Eligibility for and ability to maintain a Public Trust suitability determination.
• Location: Primarily at the Government facility in Arlington, Virginia (NCR), with potential telework options as required by the agency.

Chimera Enterprises International is committed to equal opportunity and affirmative action in hiring and retaining a diverse workforce, including protected veterans and individuals with disabilities.