Federal Law Enforcement Mission Support Consultant

metaphaseconsulting; Washington (District of Columbia); Hybrid; USD 110,000 - 170,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Parental leave

Paid time off

FSA/HSA options

Commuter benefits

Job summary

MetaPhase is seeking a motivated Federal Law Enforcement Mission Support consultant with 2–8+ years of experience to support DHS initiatives. You will apply research, analysis, and communication skills across transformation, data analysis, and training projects for federal programs.

Work with government stakeholders and technical teams to gather requirements, develop recommendations, and drive adoption of technology.

Qualifications

• 2 to 8+ years of relevant professional experience in consulting, business transformation, IT, program operations, data analysis, training, communications, or related mission support activities.
• Bachelor's degree in business administration, information technology, information systems, communications, education, data analytics, or related field.
• Experience supporting DHS, federal law enforcement, DOD, or other federal government environments with understanding of technology, processes, and people.
• Ability to learn unfamiliar organizations, processes, systems, and subject matter quickly for day-to-day client work.
• Strong written and verbal communication with government clients, technical teams, leadership, and stakeholders.
• Ability to manage multiple priorities and meet deadlines in a fast-moving environment.
• Genuine interest in continuous learning and growth, including ICE mission knowledge and evolving technology.

Responsibilities

• Understand mission needs with government stakeholders and advance delivery and adoption of technology and business solutions.
• Learn client missions, structures, processes, and IT systems to be a trusted team member.
• Research, analyze, and document needs, translating into clear requirements and work products.
• Analyze current processes to identify challenges and practical improvements.
• Lead implementation and adoption of new systems and processes through engagement, training, change management, and user support.
• Develop client deliverables: briefings, process docs, user guides, SOPs, reports, and presentations.
• Take ownership of initiatives, identify risks, seek information, and follow through with limited direction.

Skills

Written communication

Verbal communication

Project management

Problem solving

Learning new systems

Stakeholder engagement

Education

Bachelor's degree in business/IT/related field

Tools

Jira

Confluence

ServiceNow

SharePoint

Microsoft Teams

Power BI

PowerApps

Job description

Role Summary

MetaPhase is seeking a motivated and mission driven Federal Law Enforcement Mission Support consultant with approximately 2 to 8+ years of relevant professional experience to be a part of our growing team supporting current and future Department of Homeland Security (DHS) initiatives. You will use and grow your research, analytical, communication, and problem-solving skills to support business transformation, process improvement, data analysis and application, training, communications, organizational change management, and technology modernization initiatives across a diverse portfolio of federal law enforcement programs.

As a trusted partner to the federal clients, you will work closely with government stakeholders, business partners, and technical teams to further mission needs, analyze business processes, gather requirements, develop recommendations, and support the successful adoption of technology and operational improvements. Depending on program needs, you may contribute to business analysis, process improvement, stakeholder engagement, knowledge management, data visualization, training, communications, or project implementation efforts. Successful team members are intellectually curious, proactive, detail oriented, and comfortable learning new mission areas, systems, and technologies while building trusted client relationships and delivering high-quality results.

Are you ready to:

• Work alongside a dedicated and diverse set of people to offer honest advice and practical guidance to our clients?
• Learn and grow by taking advantage of every opportunity available to you?
• Join a company which prides itself on its shared values and inclusive culture?
• Be the difference and make it happen?

What You Will Be Doing

• Work directly with government stakeholders, technical teams, and other contractor partners to understand mission needs and advance the successful delivery and adoption of technology and business solutions.
• Quickly learn client missions, organizational structures, business processes, and IT systems to become a knowledgeable and trusted member of the team.
• Research, analyze, and document business and user needs, translating them into clear requirements, recommendations, processes, or other actionable work products.
• Analyze existing business processes, workflows, and operations to identify challenges, opportunities for improvement, and practical solutions.
• Lead the implementation and adoption of new or enhanced systems, processes, and capabilities through stakeholder engagement, communications, training, change management, and user support activities.
• Analyze program, operational, or user data and develop reports, dashboards, visualizations, presentations, or other products that help stakeholders understand information and make informed decisions.
• Develop clear, professional client deliverables, including briefings, process documentation, user guides, standard operating procedures, presentations, reports, and other mission support materials with quick turnarounds.
• Take ownership of initiatives, proactively identify questions or risks, seek out information, and follow through on commitments with limited day to day direction.

What We Need From You (Required)

• 2 to 8+ years of relevant professional experience supporting consulting, business transformation, information technology, program operations, data analysis, training, communications, organizational change, or related mission support activities.
• Bachelor's degree in business administration, information technology, information systems, communications, education, data analytics, or a related field.
• Experience supporting DHS, federal law enforcement, DOD, or another related federal government environment, with the ability to understand how technology, business processes, and people come together to support the mission.
• Demonstrated ability to learn unfamiliar organizations, business processes, systems, and subject matter quickly and apply that knowledge effectively in day to day client work.
• Strong written and verbal communication skills, including the ability to develop professional work products and communicate effectively with government clients, technical teams, leadership, and other stakeholders.
• Demonstrated ability to manage multiple priorities and meet deadlines while maintaining attention to detail and quality in a fast-moving environment.
• A genuine interest in continuous learning and professional growth, including building knowledge of the vast ICE mission s, organization, systems, programs, and evolving technology environment.

Bonus Points (Desired)

• Current or recent DHS suitability or security clearance, or the ability to obtain and maintain the level of suitability or clearance required for the position. Current or prior ICE suitability and experience are strongly valued.
• Familiarity with ICE mission systems, enterprise applications, and operational technology environments.
• Experience with DHS commonly used tools such as Jira, Confluence, ServiceNow, SharePoint, Microsoft Teams, Power BI, PowerApps, or similar platforms.

Work Location

This role includes both remote and onsite work. Candidates should be prepared to work onsite at client and/or MetaPhase locations as needed, with specific expectations determined by the client.

U.S. Citizenship required (NO EXCEPTIONS) with the ability to obtain a Public Trust.

Benefits & Perks

At MetaPhase, we care about your well-being and success. Our benefits include generous PTO, federal holidays, parental leave, comprehensive health coverage (medical, dental, vision, life, and disability), 401(k) with company match, FSA/HSA options, commuter benefits, and much more.

About MetaPhase

MetaPhase is different with a purpose - demonstrating a new approach to the industry that puts employees and culture first. We continue to be recognized by industry as one of the fastest-growing and most impactful consultancies in the nation. MetaPhase is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, national origin, disability or veteran status, or any other factors protected.