International Adoption Program Navigator

Gladney Center for Adoption; Riverview Gardens (DE); On-site; USD 42,000 - 54,000; Full time

Job summary

Gladney Center for Adoption is seeking a Program Assistant - International to support families through the adoption process. You will manage dossier paperwork, notarizations, and communications with clients and partner agencies, ensuring compliance and timely updates in SharePoint.

The role involves hosting events, audits of client files, and coordination with program staff on international adoption requirements, with some evening/weekend duties as needed.

Qualifications

• Bachelor's degree or higher in a related field.
• Experience in adoption or social services preferred.
• Excellent written and verbal communication skills.
• Strong organizational and time-management abilities.
• Detail-oriented with compliance focus.
• Willingness to attend hosting events and occasional evenings/weekends.
• Ability to work independently and with internal teams.

Responsibilities

• Respond to inquiries and provide timely communication to families regarding the adoption process.
• Guide families through the dossier process, including notarizations, certifications, and legalizations.
• Serve as a liaison between clients and third-party agencies (e.g., home study agencies, USCIS).
• Maintain communication with Program Managers regarding concerns, complaints, or clinical issues.
• Audit client files at key milestones to ensure paperwork is complete and accurate.
• Follow up with clients on missing documentation until all items are received.
• Prepare and send post-placement schedule letters and update system records.
• Scan, file, and upload relevant paperwork to SharePoint.
• Collaborate with program staff to stay informed on adoption processes and dossier requirements.
• Assist with hosting programs and events.
• Conduct weekly client audits to ensure consistent contact with families.
• Review child profiles and support advocacy for waiting children and matched families.
• Plan and execute trainings, fundraisers, and reunions.
• Ensure up-to-date case records and documentation.

Skills

Communication skills

Organizational skills

Attention to detail

Time management

Compassionate attitude

Independent & team work

Education

Bachelor's degree in Social Work, Human Services, Psychology, or related field

Master’s degree in Social Work or related field (preferred)

Tools

SharePoint

Job description

Gladney Center for Adoption is seeking a Program Assistant - International to support families through the adoption process. You will manage dossier paperwork, notarizations, and communications with clients and partner agencies, ensuring compliance and timely updates in SharePoint.

The role involves hosting events, audits of client files, and coordination with program staff on international adoption requirements, with some evening/weekend duties as needed.