Contract Contact Center Representative (Full Time Onsite)

Beacon Hill Staffing Group, LLC; Dublin (OH); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Paid training

Onsite work environment

Job summary

Beacon Hill Staffing Group, LLC is seeking a Customer-focused Contact Center Representative for a contract-to-hire, full-time role in Dublin, OH. This onsite position handles high-volume calls about healthcare plans, eligibility, and benefits, delivering a positive customer experience.

Training lasts seven weeks onsite, then shifts rotate; the role requires strong communication, problem-solving, and empathy, with potential for hybrid work after permanent hire.

Qualifications

• Previous customer service experience preferred.
• High School Diploma or GED required.
• Ability to handle a high volume of calls professionally.

Responsibilities

• Answer incoming calls from members seeking assistance with medical benefits, coverage questions, claims, billing concerns, and provider-related inquiries.
• Educate callers on healthcare plan features, eligibility requirements, and available resources.
• Research customer concerns and identify solutions while navigating multiple systems and databases.
• Document call details accurately and maintain complete records of customer interactions.
• Coordinate with internal departments and external healthcare partners to help resolve escalated issues.
• Provide status updates regarding authorizations, claims processing, and benefit-related requests.
• Guide members through healthcare-related processes and explain information in a clear, customer-friendly manner.
• Handle sensitive conversations with patience, professionalism, and empathy.
• Meet quality and productivity standards within a structured contact center environment.
• Deliver a positive customer experience on every call by actively listening and responding effectively to member needs.

Skills

Customer service

Verbal communication

Active listening

Problem solving

Documentation

Education

High School Diploma or GED

Tools

CRM systems

Job description

Beacon Hill was founded to set a new standard in search, career placement and flexible staffing.

Contact Center Representative — Contract-to-Hire | Full-Time | 100% Onsite

Compensation: $18.50 per hour

Location: Dublin, OH – Full time onsite with opportunity to go hybrid upon being hired permanently.

Beacon Hill's client is seeking customer-focused professionals to join their team as a Contact Center Representative. This opportunity is ideal for individuals who enjoy speaking with customers, answering questions, solving problems, and delivering a positive experience over the phone. In this role, you will serve as the first point of contact for members calling with questions regarding healthcare plans, coverage options, claims, eligibility, provider information, and other benefit-related inquiries. Successful candidates will be comfortable handling a high volume of inbound calls while providing accurate information, compassionate support, and professional service.

Schedule

• Training Period – 7 weeks of paid onsite training Monday-Friday 9:00 AM - 6:00 PM EST
• After Training – Monday-Friday 10:00 AM - 7:00 PM EST

Responsibilities

• Answer incoming calls from members seeking assistance with medical benefits, coverage questions, claims, billing concerns, and provider-related inquiries.
• Educate callers on healthcare plan features, eligibility requirements, and available resources.
• Research customer concerns and identify solutions while navigating multiple systems and databases.
• Document call details accurately and maintain complete records of customer interactions.
• Coordinate with internal departments and external healthcare partners to help resolve escalated issues.
• Provide status updates regarding authorizations, claims processing, and benefit-related requests.
• Guide members through healthcare-related processes and explain information in a clear, customer-friendly manner.
• Handle sensitive conversations with patience, professionalism, and empathy.
• Meet quality and productivity standards within a structured contact center environment.
• Deliver a positive customer experience on every call by actively listening and responding effectively to member needs.

Qualifications

• Previous customer service, contact center, call center, or phone-based support experience preferred.
• Experience in a retail or restaurant customer service is enouraged to apply as well.
• High School Diploma or GED required.
• Strong verbal communication and active listening skills.
• Ability to remain professional and composed while handling a high volume of calls.
• Excellent problem-solving and customer service abilities.
• Strong attention to detail and ability to accurately document information.
• Reliable attendance and commitment to meeting performance expectations.
• Ability to learn healthcare-related products, services, and terminology.

Benefits Information

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

Company Profile

Company Profile:Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

We look forward to working with you! Beacon Hill. Employing the Future (TM)