Internal Service & Reconditioning Coordinator

Ocean Mazda Roswell; Roswell (GA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Paid time off

Employee discounts

Mazda and dealership training

Professional development opportunities

Opportunities for advancement

Job summary

Ocean Mazda Roswell is seeking an organized Internal Service Advisor to join our Service Department in Roswell, GA. You will coordinate service and repair work on dealership-owned vehicles and act as a liaison among Service, Used Car, Sales, Parts, and management to keep work flowing efficiently.

The ideal candidate handles multiple repair orders, documents work, reviews technician findings, obtains approvals, tracks parts and progress, and ensures on-time completion while maintaining accurate

Qualifications

• Previous automotive dealership experience strongly preferred.
• Previous Service Advisor, Internal Advisor, Dispatcher, Warranty, Service Coordinator, or similar dealership experience preferred.
• Experience with used-vehicle reconditioning is strongly preferred.
• Working knowledge of automotive service and repair terminology.
• Understanding of dealership repair-order processes.
• Ability to read and understand technician recommendations and repair documentation.
• Strong computer and data-entry skills.
• CDK experience strongly preferred.
• Excellent organizational and time-management skills.
• Strong written and verbal communication skills.
• Ability to work effectively across multiple dealership departments.
• Ability to manage competing priorities and deadlines.
• Valid driver's license with an acceptable driving record required.
• Must be able to meet applicable pre-employment requirements.

Responsibilities

• Open and manage internal repair orders for dealership-owned vehicles.
• Coordinate mechanical repairs, maintenance, inspections, and reconditioning of new and used vehicle inventory.
• Ensure vehicles entering the Service Department are properly documented and assigned.
• Review requested work and communicate repair needs to the appropriate technician.
• Monitor internal repair orders throughout the repair process.
• Maintain awareness of the status and location of vehicles assigned for service or reconditioning.
• Review technician findings and recommendations and communicate additional repair needs to the appropriate manager for approval.
• Obtain required internal approvals before proceeding with additional repairs or expenses.
• Coordinate with the Parts Department regarding parts availability, special orders, and backordered parts.
• Follow up on outstanding parts to prevent unnecessary delays.
• Communicate regularly with Used Car Management, Sales Management, Service Management, and other appropriate personnel regarding vehicle status.
• Prioritize vehicles based on dealership needs and management direction.
• Help ensure used vehicles move through the reconditioning process efficiently and are ready for sale as quickly as possible.
• Track vehicles awaiting inspection, repair, parts, approval, completion, or final quality control.
• Identify delays or bottlenecks and elevate concerns to management when necessary.
• Verify that authorized repairs have been completed before closing internal repair orders.
• Review repair orders for accuracy, including labor operations, parts, documentation, and appropriate internal charges.
• Ensure internal repair orders contain complete and accurate documentation.
• Assist with coordinating outside vendor work when necessary.
• Track vehicles sent to outside vendors and follow up to ensure timely completion and return.
• Coordinate vehicle movement as necessary between departments and designated repair or reconditioning areas.
• Maintain accurate records of vehicle status, repair progress, and completed work.
• Work closely with technicians and shop leadership to help maintain an efficient workflow.
• Assist Service Management with internal service reports and outstanding repair-order reviews as requested.
• Follow dealership policies, manufacturer requirements, and established internal repair procedures.
• Perform other duties as assigned by management.

Skills

Organizational skills

Follow-up

Communication

Multitasking

Tools

CDK experience

Job description

Ocean Mazda Roswell is seeking an organized Internal Service Advisor to join our Service Department in Roswell, GA. You will coordinate service and repair work on dealership-owned vehicles and act as a liaison among Service, Used Car, Sales, Parts, and management to keep work flowing efficiently.

The ideal candidate handles multiple repair orders, documents work, reviews technician findings, obtains approvals, tracks parts and progress, and ensures on-time completion while maintaining accurate