Automotive Parts Counter Specialist | Boost Technician Efficiency

Ocean Mazda Roswell; Roswell (GA); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Paid time off

Employee discounts

Mazda and dealership training

Professional development opportunities

Advancement opportunities within Ocean

Job summary

Ocean Mazda Roswell is hiring an experienced Automotive Parts Counter Person in Roswell, GA. The role requires retail and service-department collaboration, accurate parts identification, and efficient processing of parts orders.

The candidate should understand Mazda OEM parts and catalog systems, with a focus on providing excellent customer service and timely parts delivery. The department emphasizes accuracy, organization, and teamwork in a fast-paced dealership environment.

Qualifications

• Previous automotive parts experience required.
• Franchise dealership parts experience strongly preferred.
• Mazda dealership or Mazda parts experience is a plus.
• CDK experience strongly preferred.
• Experience using electronic parts catalogs and dealership management systems.
• Knowledge of automotive parts, terminology, and basic vehicle systems.
• Ability to accurately identify and order parts.
• Strong computer and data-entry skills.
• Excellent organizational skills and attention to detail.
• Strong customer-service and communication skills.
• Ability to work effectively with technicians, advisors, managers, vendors, and customers.
• Ability to manage multiple requests and priorities in a fast-paced dealership environment.
• Dependable attendance and punctuality.
• Professional attitude and team-oriented work style.
• Valid driver's license with an acceptable driving record preferred.
• Ability to safely lift and move automotive parts and perform the physical requirements of the position.
• Must be able to meet applicable pre-employment requirements.

Responsibilities

• Assist Service Technicians and Service Advisors with identifying and obtaining required parts.
• Accurately identify parts using electronic parts catalogs and dealership systems.
• Provide parts availability and pricing information.
• Process parts requests for repair orders accurately and efficiently.
• Pull, stage, and distribute parts to technicians.
• Order parts that are not currently in stock and monitor outstanding orders.
• Process and track special-order parts.
• Notify appropriate personnel when special-order parts arrive.
• Assist retail and wholesale customers with parts inquiries and purchases.
• Prepare accurate parts quotes and invoices.
• Maintain accurate documentation of parts transactions.
• Process parts returns and credits according to established procedures.
• Assist with receiving incoming parts shipments and verifying orders for accuracy.
• Properly stock and organize incoming inventory.
• Maintain an organized, clean, and efficient Parts Department.
• Assist with inventory counts, cycle counts, and physical inventory.
• Identify inventory discrepancies and report concerns to Parts Management.
• Monitor backorders and communicate delays to the appropriate personnel.
• Assist with warranty parts retention, returns, and documentation as required.
• Maintain knowledge of Mazda OEM parts, accessories, and applicable manufacturer programs.
• Help maintain appropriate inventory levels and identify frequently requested parts.
• Work closely with Service, Sales, and other dealership departments to support daily operations.
• Provide professional and courteous service to internal and external customers.
• Protect dealership inventory and follow established parts-control procedures.
• Follow all company policies, manufacturer requirements, and safety procedures.
• Perform other duties as assigned by the Parts Manager.

Skills

Automotive parts knowledge

CDK experience

Franchise dealership experience

Customer service

Attention to detail

Organization

Team collaboration

Tools

Electronic parts catalogs

Dealership management systems

Job description

Ocean Mazda Roswell is hiring an experienced Automotive Parts Counter Person in Roswell, GA. The role requires retail and service-department collaboration, accurate parts identification, and efficient processing of parts orders.

The candidate should understand Mazda OEM parts and catalog systems, with a focus on providing excellent customer service and timely parts delivery. The department emphasizes accuracy, organization, and teamwork in a fast-paced dealership environment.