Internal Service Coordinator - Customer Experience

Sentry Management; Longwood (FL); On-site; USD 38,000 - 48,000; Full time

Job summary

Sentry Management, Inc. is seeking a Dedicated Service Coordinator in Longwood, FL to support an assigned division with internal customer service and operational guidance. You will work cross-functionally with regional leaders and home office support teams, coordinating tasks and resources to ensure timely resolution.

The role focuses on strategic operational support, process improvement, and maintaining high satisfaction levels for internal customers within the HOA portfolio.

Qualifications

• Oral and written communication skills with customers and colleagues.
• Active listening and ability to understand needs.
• Ability to multi-task and handle multiple priorities.

Responsibilities

• Attend to internal customer service issues and ensure effective resolution.
• Coordinate with regional and home office teams to support divisions.
• Support retention efforts by completing tasks and coordinating resolution.
• Provide first-level support for division issues and liaise with staff to resolve disputes.

Skills

Oral communication

Written communication

Listening

Education

High school diploma or GED

Job description

Sentry Management, Inc. is seeking a Dedicated Service Coordinator in Longwood, FL to support an assigned division with internal customer service and operational guidance. You will work cross-functionally with regional leaders and home office support teams, coordinating tasks and resources to ensure timely resolution.

The role focuses on strategic operational support, process improvement, and maintaining high satisfaction levels for internal customers within the HOA portfolio.