Scheduling Coordinator: Service - Mercedes-Benz of Austin

Continental-Auto-Group; Austin (TX); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Dental insurance

Medical insurance

401k match

Paid time off

Bonus program

Job summary

Mercedes-Benz of Austin is seeking a Service Scheduling Coordinator to manage service appointments and serve as the first voice guests hear. The role requires a friendly, positive attitude and strong multitasking skills in a fast-paced environment.

Working 40 hours weekly, including alternating Saturdays, you will handle calls, coordinate service timelines, and maintain high guest satisfaction. Prior dealership experience and CRM familiarity are a plus; bilingual candidates are welcome.

Qualifications

• Friendly, outgoing disposition and organized.
• Must be at least 18 years old.
• Must have a valid driver’s license for at least 1 year.
• Fluency in English required; bilingual a plus.
• Prior dealership or automotive retail experience is a plus.
• Experience with CRM software/sales/phone systems is a bonus.

Responsibilities

• Receive incoming calls to the Service departments and schedule appointments.
• Coordinate and de-escalate guests’ service and roadside-related concerns.
• Reference service history and read/interpret documents as needed.
• Handle telephone inquiries about upcoming appointments and work-in-process.
• Maintain high guest satisfaction standards per dealership policy.
• Advise guests about necessary service for routine maintenance based on mileage/history.

Skills

Dynamic positivity

Multitasking

Great attitude

Team player

Professional demeanor

Punctuality

Fluent English

Tools

CRM software

Microsoft Office

Email clients

Gmail for businesses

Job description

Mercedes-Benz of Austin is hiring for a Service Scheduling Coordinator. This schedule will include alternating Saturdays. The Service Scheduling Coordinator at our dealership is the voice of our store, the very first impression. It is important we have the right person in the seat at all times of the day. This is a position that offers a lot of growth and potential for promotion within the company.Our ideal Service Scheduling Coordinator would be continuously positive, multi-tasking, speaks well and clear with guests over the phone and a team player. This person needs the ability to adapt to changes in duties and pace in an instant!Guests of the dealership are the Service Scheduling Coordinator number one priority. They need to be able to relay that to each guest with the utmost respect and be proud to represent the Continental Automotive Group. With a high average tenure and a family-like staff, that will be the easiest part of the job!Candidates must have a friendly, outgoing disposition and be very organized.We are a locally-owned, family-operated company with locations in North/Central Austin. Employee satisfaction is centric to our philosophy, exemplified by our impressive tenure, encouraging, flexible, supportive work environment, and extensive employee benefits package.Responsibilities include but are not limited to:Receive incoming calls to the Service departments, coordinates all service appointmentsHandles and de-escalates guests’ service and roadside-related concernsRefers to service history, ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.Handles telephone inquiries regarding upcoming appointments and work-in process.Maintains high guest satisfaction standards per dealership policyAdvises guests about necessary service for routine maintenance based on mileage and historyMaintaining awareness of monthly service-related promotionsReviewing and coordinating of online appointments for accuracyMinimum of 1-2-year commitment before opportunity for Service Advisor considerationQualifications:Dynamic positivity - Just have a great attitude!Genuine desire to make people happy and deliver to their expectations (guests and peers alike).Major respect for rules and processes - Everything we do has a process and a priority levelEnjoyment of an active, dynamic environment and able multi-task while prioritizing workloadTendency to naturally infuse positive \"voice\" or character into written or spoken communicationsNatural ability to flourish in an ever-changing environment.Receptiveness to coaching stemming from a yearning for self-improvement.Professional appearance and demeanor at all timesPunctuality in reporting to workA team-player mentality!Expert multi-taskerMust have held a valid driver's license for at least 1 yearMust be at least 18 years of age to be consideredHard skills:Experience with business software (Email clients, Microsoft Office, Gmail for businesses).Moderate understanding of utilizing multiple browsers and systemsMust be able to type at 45+ WPMPolished, professional, and positive phone and email communication skills a mustExperience in an environment of moderate pressure, and capable of making conscientious decisionsPrior experience at a dealership or within the automotive retail or service industry is a plusFluency in English required (bilingual is a plus)Prior relevant hands-on experience with CRM software, sales, or phone systems is always a bonusSchedule:40 hours per weekWorking Monday, Tuesday, Thursday, Friday, and Saturday. Wednesday and Sunday off.Hours will be from 9am - 6pmCompensation:Starting at $22.00 per hourCAG is proud to be an equal opportunity employer. We are committed to building a diverse, equal, and inclusive workplace and our recruiting process reflects this commitment.As a forward-thinking, adaptive, and supportive company, we seek others who care about providing a transformational environment where everyone has a voice and opportunities to succeed. We encourage all interested candidates to submit an application.Core Values:Transformational Not Transactional - Be TransformationalWe do what we say we're going to doWe encourage and support each otherWe're committed to continuous growthView benefit details here: https://www.continentalautomotivegroup.com/cagaustin/website/HRBenefits/Employee_Benefits.pngThe Continental Automotive Group is an equal opportunity employer and a drug free workplace.All Continental Automotive Group Full-Time Employees Receive:Employer Paid Dental InsuranceEmployer Paid Life InsuranceEmployer Paid Medical InsuranceEmployer Paid Health Savings Account ContributionEmployer Paid Wellness ClinicEmployer Paid Flu Vaccinations Every FallEmployer Percentage Matching for 401kEmployer Paid Parental Leave5 Paid Bereavement Leave Days/Year for immediate family members (after 60 days)5 Paid Time Off Vacation Days/Year (60 days - 1 year)14 Paid Time Off Vacation Days/Year (1 year - 3 years)19 Paid Time Off Vacation Days/Year (3 - 7 years)24 Paid Time Off Vacation Days/Year (7+ years)Annual Christmas Bonus Based on TenureAnnual Christmas PartyAnnual Employee Appreciation DinnerEmployee Vehicle Purchase ProgramEmployee Discounts on Collision Repair, Parts, and ServiceBi-Weekly Pay Periods, Paid on FridaysHolidays: Thanksgiving, Christmas & New YearsEmployer Paid Lunches Every SaturdayEmployer Paid Lunches/Dinners - Special Occasions (Blood Drives, Birthdays, Awards, etc.)Access to In-House Insurance AgencyAccess to In-House Marketing AgencyVoluntary Life Term and Whole InsuranceVoluntary AFLAC Supplemental Coverages, Voluntary Vision plan, Pet Insurance, and Legal Shield$200 Donation to Charity of Your Choice with ApprovalWe strive to take excellent care of our employees, so that they will strive to take excellent care of our clients!CAG is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call [phone].