Internal Service Advisor

Pro-X-Powersports; Rock Ledge Estates (TN); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Performance bonus

Job summary

Pro-X-Powersports is hiring an Internal Service Advisor to coordinate service and accessory work for the sales department. This role focuses on internal builds, inspections, repairs, and upgrades for powersports units before sale or delivery, working with sales, parts, and technicians.

The position emphasizes high-volume workflow with a strong focus on gross profit and timely delivery, offering a substantial monthly bonus potential based on departmental performance.

Qualifications

• Previous Service Advisor, service coordination, parts, or dealership experience is preferred.
• Powersports, automotive, marine, or equipment dealership experience is strongly preferred.
• Familiarity with accessories, parts, labor, and repair-order processes.
• Strong organizational and time-management skills.
• Ability to manage a high volume of units and changing priorities.
• Strong financial awareness and attention to gross profit.
• Excellent communication and follow-through.
• Ability to work effectively across sales, parts, and service departments.
• Comfortable using dealership management and repair-order software.
• Self-motivated, dependable, and driven by measurable results.
• Stable work history and reliable attendance.

Responsibilities

• Manage all service and accessory work requested by the sales department.
• Coordinate custom builds, upgrades, accessory installations, inspections, and repairs.
• Open, maintain, and close internal repair orders accurately.
• Ensure all parts, accessories, labor, pricing, and documentation are properly assigned.
• Work closely with sales managers, parts personnel, technicians, and service management.
• Prioritize sold units, scheduled deliveries, and sales-floor inventory.
• Track each unit from the initial request through completion.
• Provide accurate and timely completion updates to the sales department.
• Identify missing parts, scheduling conflicts, and other delays before they affect delivery.
• Verify that completed work matches the original request before releasing the unit.
• Protect departmental gross by reviewing pricing, parts, labor, and repair-order accuracy.
• Monitor aging repair orders and ensure work is completed, billed, and closed promptly.
• Complete required daily task lists and management processes.
• Contribute directly to monthly service revenue and gross-profit goals.
• Maintain reliable attendance, urgency, and accountability.
• Perform other related duties as assigned.

Skills

Organizational skills

Time management

Communication

Cross-department collaboration

Tools

Dealership management software

Repair-order software

Job description

We are hiring an Internal Service Advisor to manage the service and accessory work performed for our sales department. Internal work accounts for approximately 60% of our service department’s monthly revenue, making this a high-impact position with significant performance-bonus potential. You will coordinate custom builds, accessory installations, inspections, and repairs on units being prepared for sale or delivery. This position works directly with sales, parts, and technicians and does not handle retail service customers. Base salary is $42,000 annually, plus monthly performance bonuses.

Revised Detailed Description

Our Internal Service Advisor manages the service and accessory work generated by our sales department. This includes custom builds, accessory installations, inspections, repairs, and upgrades performed on new and used ATVs, UTVs, boats, lawn equipment, and other powersports products before they are placed on the sales floor or delivered to a customer.

This is not a traditional retail Service Advisor position. You will not manage outside repair customers or a public-facing service lane. Instead, you will work directly with our sales, parts, and service teams to move units efficiently from the initial sales request through final completion.

Internal sales work generates approximately 60% of our service department’s monthly revenue. Because of that volume, this is a key revenue-producing position with substantial influence over departmental gross profit, turnaround time, and the customer’s final delivery experience.

The ideal candidate is organized, financially driven, proactive, and comfortable managing a high volume of work. You must be able to anticipate problems, communicate across departments, and keep units moving without needing constant direction.

Key Responsibilities:

• Manage all service and accessory work requested by the sales department.
• Coordinate custom builds, upgrades, accessory installations, inspections, and repairs.
• Open, maintain, and close internal repair orders accurately.
• Ensure all parts, accessories, labor, pricing, and documentation are properly assigned.
• Work closely with sales managers, parts personnel, technicians, and service management.
• Prioritize sold units, scheduled deliveries, and sales-floor inventory.
• Track each unit from the initial request through completion.
• Provide accurate and timely completion updates to the sales department.
• Identify missing parts, scheduling conflicts, and other delays before they affect delivery.
• Verify that completed work matches the original request before releasing the unit.
• Protect departmental gross by reviewing pricing, parts, labor, and repair-order accuracy.
• Monitor aging repair orders and ensure work is completed, billed, and closed promptly.
• Complete required daily task lists and management processes.
• Contribute directly to monthly service revenue and gross-profit goals.
• Maintain reliable attendance, urgency, and accountability.
• Perform other related duties as assigned.

Qualifications:

• Previous Service Advisor, service coordination, parts, or dealership experience is preferred.
• Powersports, automotive, marine, or equipment dealership experience is strongly preferred.
• Familiarity with accessories, parts, labor, and repair-order processes.
• Strong organizational and time-management skills.
• Ability to manage a high volume of units and changing priorities.
• Strong financial awareness and attention to gross profit.
• Excellent communication and follow-through.
• Ability to work effectively across sales, parts, and service departments.
• Comfortable using dealership management and repair-order software.
• Self-motivated, dependable, and driven by measurable results.
• Stable work history and reliable attendance.

Compensation:

• Strong monthly bonus opportunity based on service department gross, achievement of established performance goals, and the advisor’s individual contribution.
• This position manages a segment of the business responsible for approximately 60% of the service department’s monthly revenue.

Travel Required

No .

Behaviors

Preferred

Team Player : Works well as a member of a group

Loyal : Shows firm and constant support to a cause

Innovative : Consistently introduces new ideas and demonstrates original thinking

Functional Expert : Considered a thought leader on a subject

Enthusiastic : Shows intense and eager enjoyment and interest

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Dedicated : Devoted to a task or purpose with loyalty or integrity

Preferred

Work-Life Balance : Inspired to perform well by having ample time to pursue work and interests outside of work

Job Security : Inspired to perform well by the knowledge that your job is safe

Goal Completion : Inspired to perform well by the completion of tasks

Flexibility : Inspired to perform well when granted the ability to set your own schedule and goals

Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization

Experience

Preferred

1 year: Service Advisor

Licenses & Certifications

Required

DRIVER'S LICENSE

Equal Opportunity Employer
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