Service Writer/Advisor

Shoals Outdoor Sports; Tuscumbia (AL); On-site; USD 47,000 - 57,000; Full time

Benefits offered by this job

2 weeks vacation pro-rated based on/h1

Paid sick days pro-rated based on hire

BCBS Health Insurance - portion paid

Dental, Vision, Life, AD&D, Accident,

Company paid life, AD&D and Long Term

Job summary

Shoals Outdoor Sports in Tuscumbia, AL is seeking a full-time Service Advisor to join our busy parts and service team. You will greet customers, document vehicle concerns, coordinate with mechanics, present service options, schedule drop-offs and pickups, and ensure accurate billing.

Applicants should have a valid driver's license, excellent communication, strong organization, and a proven history of customer service.

Qualifications

• Greeting customers and documenting vehicle concerns
• Consulting with mechanics on repairs and alternatives
• Explaining products and services to customers
• Scheduling appointments and managing drop-off/pick-up
• Explaining warranty coverage and maintenance needs
• Coordinating with service department staff and technicians
• Checking parts availability and ordering parts when needed
• Submitting warranty/extended warranty approvals

Responsibilities

• Greet customers and document vehicle concerns
• Coordinate with mechanics on repairs and alternatives
• Sell or provide information on parts and service options
• Answer questions on service outcomes, scheduling, drop-off and pickup
• Advise on warranty protections and maintenance needs
• Oversee service department workflow and schedule
• Notify customers about service changes or pickup times
• Maintain accurate service records and payments

Skills

Customer service

Communication skills

Organization

Independent work

Sales knowledge

Driving

Team player

Job description

• Salary : $52,000 USD per year
• SERVICE
• Full-Time
• Requisition #: SERVI002926

Description

Shoals Outdoor Sports, one of the nation's largest volume powersport, lawn equipment and marine dealers is looking to expand our staff so that we may continue to provide top notch customer service to our growing customer base.

We are looking for hard working, career-minded, self-starting individuals with a passion for the ATV/UTV community and all things Polaris. Individuals must be customer friendly, prompt, able to communicate well between staff and customers, able to multi-task and enjoy an energetic and fast paced environment.

GREAT Pay&Benefitsin return forGREATExperience &Drive!

SERVICE ADVISOR EXPERIENCE PREFERRED

POSITION AVAILABLE IN TUSCUMBIA

Job Requirements:

• Greeting customers and listing all vehicle concerns and information.
• Consulting with mechanics regarding necessary repairs and possible alternatives to repairs.
• Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
• Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
• Providing customers with information and advice on warranty protections, repairs needed, and maintenance needed.
• Overseeing the service department’s workflow and schedule.
• Calling customers to advise them about service changes or vehicle pick-up times.
• Maintaining positive customer relationships to ensure repeat business.
• Ensuring all details on services rendered and costs are related to customers and processing their payments.
• with service technicians about parts ordering and ensuring parts are available when needed.
• Submitting and receiving approval from factory and extended warranty for repairs needed.
• Searching digital catalogues for needed parts for repairs, ordering needed parts if not available in store.
• Strong organization skills a must
• Excellent communication skills a must
• Stable work history
• Good driving record required

Must Have:

• Urgency and Accountability
• Positive Attitude
• Strong Work Ethic
• Ability to work Independently

BENEFITS

• 2 weeks vacation pro-rated based on hire date the first year
• Paid sick days pro-rated based on hire date the first year
• BCBS Health Insurance - portion company paid
• Dental, Vision, Life, AD&D, Accident, Critical Illness, Short Term Disability
• Company paid life, AD&D and Long Term Disability

Behaviors

Required

Team Player : Works well as a member of a group

Loyal : Shows firm and constant support to a cause

Enthusiastic : Shows intense and eager enjoyment and interest

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Required

Self-Starter : Inspired to perform without outside help

Job Security : Inspired to perform well by the knowledge that your job is safe

Financial : Inspired to perform well by monetary reimbursement

Experience

Preferred

1 year: Service Advisor/Writer (Preferred)

Licenses & Certifications

Required

DRIVER'S LICENSE

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.