Internal Sales Support

Coventry; Washington, Northern (Washington County, KY); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Salary commensurate with experience

Student loan repayment program

Health, Dental, Vision

401K match

Generous paid time off

Training and mentoring

Company events

Bonus potential

Job summary

Coventry is seeking a Case Manager to actively manage life settlement cases, coordinating with internal departments, medical facilities and carriers to drive progression and efficient processing. The role emphasizes project management, communication, and adherence to HIPAA and carrier workflows.

The ideal candidate will be highly organized with strong cross-functional collaboration abilities and a bachelor’s degree, along with an opportunity to earn bonuses in a performance-driven environment.

Qualifications

• Bachelor’s degree required.
• Strong project management and communication skills.
• Ability to work in cross-functional teams.

Responsibilities

• Drive and manage the case processing workflow, including reviewing documentation for accuracy, compiling medical records for underwriting and gathering life insurance policy information for analysis.
• Stay current on medical facility and life insurance carrier policies, operational process flows and compliance criteria.
• Adhere to company policies and legal requirements regarding personal health information.
• Achieve required phone and transaction performance as defined by VP, Case Management.

Skills

Project management

Communication skills

Attention to detail

Team collaboration

Education

Bachelor’s degree

Job description

Coventry is a specialty finance company with an expertise in life insurance. Specifically, we create and invest in insurance-based assets, and we’re the leader and creator of the secondary market for life insurance. Over the last 22 years, we’ve delivered more than $4.5 billion to life insurance policyowners.

The continued success of our company is the result of the hard work and dedication of our employees, and the continued pursuit of top candidates. We know that without the best team, we cannot be the best firm. Our organization is built on strong values designed to foster leadership and reward success. We're proud of the fact that more than 80% of our management team were promoted from within, and we strive to provide an environment supportive of career progression.

About the role:

As a Case Manager, you will actively manage and facilitate the smooth and efficient processing of life settlement cases through the pipeline. You will be a valuable member of a regional team, working directly with multiple internal departments, medical facilities and life insurance carriers to collect information, drive case progression and ensure efficient processing of each case. The ideal candidate will possess strong project management and communication skills, building consensus with a wide variety of internal and external audiences and mastering carrier workflows.

Key job responsibilities:

• Drive and manage the case processing workflow, including reviewing documentation for accuracy, compiling medical records for underwriting and gathering life insurance policy information for analysis.
• Stay current on medical facility and life insurance carrier policies, operational process flows and compliance criteria.
• Adhere to company policies and legal requirements regarding personal health information.
• Achieve required phone and transaction performance as defined by VP, Case Management.

• Excellent verbal, written and interpersonal communication skills.
• Strong attention to detail, highly organized and ability to maintain accuracy under time constraints.
• Ability to work in a cross functional team setting.
• Bachelor’s degree required.

• A competitive salary commensurate with experience.
• Student loan repayment program.
• Health, Dental, Rx and Vision coverage.
• 401K match.
• Generous paid time off.
• Training and mentoring programs.
• Company sponsored events throughout the year.
• Opportunities to earn bonuses and other perks.

Coventry is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.