Internal Sales Executive (USA)

Expo Technologies Inc.; Twinsburg (OH); On-site; USD 60,000 - 90,000; Full time

Job summary

Expo Technologies Inc. in Twinsburg, OH seeks an Internal Sales Executive who acts as the technical commercial interface between customers, channel partners, the external sales team, and internal departments.

You will qualify requirements, prepare technically accurate quotations and proposals, and ensure a high-quality customer experience from enquiry through order. You will coordinate technical and commercial activities, perform MTO/CTO reviews, maintain accurate CRM data, provide 1st-level

Qualifications

• Experience in B2B direct sales.
• Strong negotiation skills.
• Understanding of technology used in the sales process.
• Proven track record of meeting targets or KPIs.

Responsibilities

• Own the customer journey through the sales process and support handover to internal teams.
• Create technical proposals and quotations for customers.
• Ensure incoming information is clean and does not impede work flow.
• Serve as single point of contact (SPOC) for external teams to ensure process adherence.
• Carry out technical reviews for MTO and CTO jobs.
• Streamline and develop efficiency in sales product streams.
• Move orders and proposals swiftly through SLAs after going live.
• Act as cover for Sales Administrator with order placement.
• Provide first-level technical support to customers.
• Support and liaise with marketing as required.
• Maintain accurate customer and order data in IT systems.

Skills

B2B sales

Negotiation

Sales tech literacy

KPIs achievement

Tools

CRM systems

Job description

About this position

Simplifying Complexity. Delivering Safety.

With more than 70 years’ experience and deep knowledge of hazardous area standards, Expo Technologies develops and delivers simple, robust, certified solutions that improve safety and save our customers time and cost.

About the role

The Internal Sales Executive serves as the technical commercial interface between customers, channel partners, the external sales team, and internal departments. The role is responsible for qualifying customer requirements, preparing technically accurate quotations and proposals, validating product selection against customer specifications, coordinating technical and commercial activities throughout the sales cycle, and ensuring a high-quality customer experience from enquiry through order execution.

What you’ll do

• Responsible for the customer journey through the Sales process and continues to support it once handed over to internal teams
• Creation of technical proposals and quotes for customers
• Ensuring that information coming into internal teams is clean and doesn’t impede the flow of work.
• Single Point of Contact (SPOC) for external teams so that information between internal and external teams is controlled and follows process flows
• Carry out technical reviews for MTO and CTO jobs.
• Streamline and develop efficiency in the flow of the different sales product streams.
• Ensures that orders and proposals are moved swiftly through the business in line with SLAs once they go live.
• Act as cover for Sales Administrator with regards to placing orders on system
• Provide 1 st level technical support to customers.
• Support and liaise with marketing team as required.
• Maintains customer and order information within IT systems so that it is complete and accurate and usable

What we are looking for

Experience in B2B direct sales; Negotiation skills; Understanding of technology used in sales process; proven track record of meeting targets or KPI’

• Attention to Detail
  • o Follows instructions carefully and accurately
  • o Handles details meticulously and makes very few mistakes
• Initiative
  • o Observes opportunities and translates them into benefits for the organisation
  • o Makes proposals that might benefit the organisation
• Learning Ability
  • o Asks lots of questions on technical and functional matters
  • o Understands instructions quickly and is able to perform them
• Networking
  • o Contacts others actively for information, support or cooperation
  • o Builds relationships inside and outside the organisation to allow work to flow smoothly
  • o Reviews problems by asking direct questions and using various relevant information sources
  • o Distinguishes facts from opinions and assumptions
  • o Relays bottlenecks and customer issues in daily meetings