Internal Head of Customer Success — Remote, High Ownership

Overseas; San Francisco (CA); Remote; USD 150,000 - 230,000; Full time

Benefits offered by this job

100% remote setup

Job summary

Hire Overseas, a fast-moving offshore staffing and HR platform placing vetted global talent into U.S. companies, seeks an Internal Head of Customer Success to own the client success function from the ground up.

You will design processes, own portfolios, and drive retention and expansion with autonomy in a small, high-ownership environment. You will lead customer success strategy, build the function, and report Health metrics to founders while coordinating with cross-functional teams across

Qualifications

• Senior-level experience leading customer success in a B2B setting.
• Ability to build and scale a CS function from scratch.
• Strong written and verbal English communication with senior clients.

Responsibilities

• Design and own the customer success strategy and processes.
• Own a portfolio of client relationships from placement to long-term engagement.
• Drive retention and expansion across accounts and opportunities.
• Report portfolio health and strategic recommendations to founders.
• Hire, onboard, and develop CS team members as the company grows.

Skills

Senior-level leadership

Customer success

B2B relationships

English communication

Autonomy in small business

Tools

CRM tools

Job description

Hire Overseas, a fast-moving offshore staffing and HR platform placing vetted global talent into U.S. companies, seeks an Internal Head of Customer Success to own the client success function from the ground up.

You will design processes, own portfolios, and drive retention and expansion with autonomy in a small, high-ownership environment. You will lead customer success strategy, build the function, and report Health metrics to founders while coordinating with cross-functional teams across