Customer Success Lead — Ownership, Equity, Onsite NYC

HT Recruitment Limited; New York (NY); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Equity

Free lunch daily

Ownership stake

Job summary

HT Recruitment Limited seeks a proactive Customer Success Manager for a hypergrowth NYC startup. You’ll onboard clients, guide adoption, and own a portfolio spanning thousands of accounts while turning challenges into clear, workable solutions.

Work in Manhattan with an in-office, 5-days-a-week team. Expect equity, a salary in the six-figure range, and daily perk of free lunch as the company scales rapidly.

Qualifications

• Experience in customer success management or similar role (must-have).
• Experience managing high-volume client accounts at scale.
• Ability to explain technical concepts to non-technical audiences.

Responsibilities

• Be the first face new clients see, turning confusion into confidence.
• Onboard, upskill, and troubleshoot across client portfolio.
• Handle payments disputes and occasional urgent issues while maintaining calm under pressure.

Skills

Client facing

Portfolio growth

Trust building

Explain technical concepts

Positive attitude

Hungry for growth

Job description

HT Recruitment Limited seeks a proactive Customer Success Manager for a hypergrowth NYC startup. You’ll onboard clients, guide adoption, and own a portfolio spanning thousands of accounts while turning challenges into clear, workable solutions.

Work in Manhattan with an in-office, 5-days-a-week team. Expect equity, a salary in the six-figure range, and daily perk of free lunch as the company scales rapidly.