Head of Customer Success — Remote, Autonomous Builder

Overseas; Austin (TX); Remote; USD 180,000 - 240,000; Full time

Benefits offered by this job

100% remote

US business hours

Direct founders interaction

Autonomy to build CS function

Job summary

Hire Overseas is seeking an Internal Head of Customer Success to own the client success function at a fast-moving offshore staffing and HR platform placing vetted global talent into U.S. companies.

You will build and lead the customer success motion from the ground up, own a portfolio of client relationships, drive retention and expansion, and be directly accountable for outcomes. This role offers 100% remote work with US business hours, the opportunity to shape a growing company at the founder

Qualifications

• Proven senior-level experience in customer success in a B2B environment.
• Track record of building or significantly improving a CS function.
• Strong written and verbal English communication skills with the authority to manage senior client relationships.
• High ownership mindset — design solutions and own outcomes without waiting for direction.
• Comfortable operating with full autonomy in a small business without a fixed playbook.
• Data-driven with ability to track portfolio health, retention metrics, and client sentiment.
• Able to manage a full client portfolio and build scalable processes without sacrificing quality.

Responsibilities

• Design and build the customer success function, including onboarding, engagement cadences, health scoring, renewal processes, and expansion playbooks.
• Define the desired client experience and implement systems to deliver it consistently.
• Create templates, processes, and frameworks for the growing CS team.
• Report portfolio health, retention metrics, and strategic recommendations to founders.
• Own a portfolio of client accounts from placement through long-term engagement.
• Build and manage a CS team as the company scales, setting standards for communication and issue resolution.

Skills

Senior CS leadership

Account management

Leadership

English communication

Tools

CRM software

Job description

Hire Overseas is seeking an Internal Head of Customer Success to own the client success function at a fast-moving offshore staffing and HR platform placing vetted global talent into U.S. companies.

You will build and lead the customer success motion from the ground up, own a portfolio of client relationships, drive retention and expansion, and be directly accountable for outcomes. This role offers 100% remote work with US business hours, the opportunity to shape a growing company at the founder