Internal Communications Manager: Lead Multichannel Strategy

Content Creators; Ann Arbor (MI); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Paid Holidays and Vacation

Medical, Dental & Vision benefits

No-cost mental health support

Childcare tuition discounts

No-cost fitness, nutrition, and health

Fertility benefits

Adoption assistance

401k matching contributions

15% off stock purchase

Company bonus

Job summary

Domino's in Michigan seeks a Manager, Internal Communications to design and execute internal comms strategy spanning restaurant, supply chain, and franchisee audiences. You will connect leadership with frontline teams and manage a multi-channel digital ecosystem for clear, timely messages.

The role requires 5+ years in internal communications, expertise with employee apps, SMS, push, and digital signage, and the ability to tailor tone for diverse audiences. Occasional travel is expected.

Qualifications

• Minimum of 5 years of experience managing internal, corporate, or franchisee communications.
• Experience with multichannel internal comm tools and project plans (employee apps, SMS, push notifications, digital signage).
• Ability to tailor tone, format, and complexity for executives to frontline workers.
• Track record translating complex operational logistics into simple, scannable copy.
• Proficiency with MS Office and content management systems.
• Bachelor's degree in Communications, Journalism, Marketing, or equivalent experience.
• Occasional travel, less than 5%.

Responsibilities

• Design and execute an internal communications strategy across restaurant, supply chain, and franchisee audiences.
• Lead and coach internal communication specialists to create campaigns.
• Manage the internal digital channel ecosystem (intranet, team member app, corporate email, push, SMS, signage).
• Partner with franchisees to deliver timely business updates and align brand.
• Translate logistics updates into simple, mobile-first communications for frontline staff.
• Draft rapid, accurate emergency communications and ensure visual quality for digital signage.
• Measure engagement, test resonance, and use data to improve readership and compliance.

Skills

Internal communications

Multichannel planning

Audience tailoring

Technical copywriting

Team leadership

Retail/Restaurant experience

Travel coordination

Education

Bachelor's degree in Communications, Journalism, Marketing, or equivalent practical experience

Tools

MS Office

Content management systems

Job description

Domino's in Michigan seeks a Manager, Internal Communications to design and execute internal comms strategy spanning restaurant, supply chain, and franchisee audiences. You will connect leadership with frontline teams and manage a multi-channel digital ecosystem for clear, timely messages.

The role requires 5+ years in internal communications, expertise with employee apps, SMS, push, and digital signage, and the ability to tailor tone for diverse audiences. Occasional travel is expected.