Manager, Internal Communications

Domino's

Ann Arbor Charter Township (MI)

Hybrid

USD 90,000 - 120,000

Full time

46 hours ago

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Benefits offered by this job

Paid Holidays and Vacation

Medical, Dental & Vision benefits that

No-cost mental health support

401k matching contributions

Company bonus

Job summary

Domino's seeks an experienced Manager, Internal Communications to lead strategic communications across restaurant, supply chain, and franchise audiences. You will connect leadership with frontline teams and manage a complex ecosystem of digital channels to deliver timely, actionable messages.

The role requires 5+ years in internal communications, expertise in multichannel programs (employee apps, SMS, push notifications, digital signage), CMS/MS Office proficiency, and travel up to 5%.

Qualifications

5+ years of experience managing internal, corporate, or franchisee communications.
Proven success managing and scaling modern internal communication tools and multichannel project plans (employee apps, SMS, push notifications, digital signage).
Ability to tailor tone, format, and complexity for executives to frontline workers.
Track record translating complex operational logistics into simple, actionable copy.
Proficiency in MS Office and Content Management Systems.

Responsibilities

Design and execute internal communications strategy across restaurant, supply chain, and franchisee audiences.
Lead and develop talent on the direct team and across the broader organization.
Manage and optimize the internal digital channel ecosystem (intranet, employee app, corporate email, push notifications, SMS, digital signage).
Translate supply chain/operational information into clear, mobile-first communications for frontline teams.
Draft rapid, accurate emergency communications and ensure content is suitable for digital signage and employee apps.
Measure engagement, test resonance, and use data to improve readership and compliance.

Skills

Internal communications

Multichannel programs

Audience tailoring

Operational translation

MS Office

CMS

Travel readiness

Education

Bachelor's degree in Communications/Journalism/Marketing

Tools

Microsoft Office

Content Management System (CMS)

Job description

Company Description

Domino’s is a purpose-inspired, performance-driven company powered by exceptional people who are committed to feeding the power of possible—one pizza at a time. Founded in 1960 as a single store in Ypsilanti, Michigan, Domino’s has grown into the largest pizza company in the world, with more than 22,300 stores across 90+ markets. Our success is built on the strength of our people, technology, and franchise system. As a leader in innovation, we continue to transform the pizza and QSR industry while creating opportunities for team members to learn, grow and thrive. If you're ready to make an impact, build a meaningful career and help shape what's next, there's a place for you at Domino's.

Job Description

Do the most meaningful work of your career, all while enjoying our delicious pizza, too! At Domino's, we believe in the Power of Possible. Our curiosity drives us to connect the dots and uncover opportunities that can move us forward, empowering us to aim high and pursue bold, innovative outcomes.

Domino's global communications and community team brings our Hungry for MORE strategy to life by sharing the stories of our people, franchisees, and brand with audiences around the world. The team connects the people behind our brand to the mission, values, and operational updates that drive success across corporate offices, supply chain hubs, and restaurants. You will work with professionals whose backgrounds include communications strategy, public relations, graphic design, community, and event production.

As Manager, Internal Communications, you will design and execute internal communication strategy across restaurant, supply chain, and franchisee audiences. You will connect corporate leadership with frontline audiences and manage a complex ecosystem of digital channels to deliver clear, timely, actionable messages. This dynamic role requires project management, cross-functional partnership, strategic communications, and analytics experience.

What You'll Do

Design and execute a comprehensive internal communications strategy, and lead, coach, and develop internal communication specialists who create communication plans and campaigns for internal audiences and initiatives.
Lead and develop talent on the direct team and across the broader organization.
Manage and optimize the internal digital channel ecosystem, including the intranet, team member app, corporate email, push notifications, SMS text, and digital signage.
Partner with franchisees to deliver clear, actionable, and timely business updates that support operational success and strengthen brand alignment.
Translate supply chain and operational information, including logistics updates, inventory changes, and distribution milestones, into simple, scannable, mobile-first communications for frontline team members.
Draft rapid, accurate emergency communications for team members and franchisees, and apply sound visual judgment to content for digital signage and the employee app.
Measure channel engagement, test message resonance, identify opportunities to communicate global messages, and use data to improve readership, content strategy, and operational compliance.

Qualifications

Minimum of 5 years of experience managing internal, corporate, or franchisee communications.
Proven success managing and scaling modern internal communication tools and leading multichannel project plans, such as employee apps, SMS platforms, push notifications, and digital signage.
Exceptional ability to tailor tone, format, and complexity for different audiences, from executive leadership to frontline restaurant workers.
Track record of translating complex operational logistics into simple, scannable, and actionable copy.
Proficiency in Microsoft Office applications and knowledge of content management systems.
Bachelor's degree in Communications, Journalism, Marketing, or equivalent practical experience.
Ability to travel occasionally, estimated at less than 5%.

Preferred Qualifications

Experience in the retail, hospitality, or restaurant industries.
Two years of experience managing direct or indirect team members.

What You'll Bring

In addition to the technical and functional requirements of this role, successful candidates demonstrate Domino's Hungry for MORE Ways of Working:

Be Curious

Seeks clarity, asks thoughtful questions, and uncovers root causes to solve problems effectively.
Actively pursues learning opportunities, applies feedback, and continuously develops new skills.

Connect the Dots

Uses information and insights to identify opportunities and drive informed decisions.
Builds strong partnerships across teams and considers the broader organizational impact of decisions.
Sets ambitious goals, challenges the status quo, and focuses on work that drives meaningful business results.
Uses feedback and data to continuously improve performance and outcomes.

Shift Fast

Adapts quickly to changing priorities and business needs while maintaining focus on results.
Demonstrates resilience, sound judgment, and the ability to learn from setbacks.

Deliver More

Takes ownership, executes with discipline, and consistently produces measurable results.
Identifies opportunities to create additional value for customers, team members, and the business.
Builds and develops high-performing teams aligned to Domino's Ways of Working.
Creates accountability, fosters collaboration, and delivers results through others.
Leads confidently through change while maintaining team engagement and performance.
Demonstrates enterprise thinking and drives cross-functional alignment to achieve business goals.

Benefits