Internal Communications Manager

Oak Hill (Legal name: CT Institute for the Blind); Hartford (CT); Hybrid; USD 67,000 - 80,000; Full time

Benefits offered by this job

Hybrid work model

Insurance (medical, dental, vision)

403(b) retirement plan

Disability insurance

Life insurance

Paid time off

Job summary

Oak Hill in Hartford, CT seeks an experienced Internal Communications Manager to lead our intranet strategy and daily internal communications efforts. You will partner with departments across the organization to build consistent storytelling and ensure information flows effectively to a hands-on, decentralized workforce.

This role emphasizes building processes, managing workflows, and delivering content that informs employees about mission, initiatives, and updates, while growing our internal

Qualifications

• 5+ years of experience in internal communications, corporate communications, or a related field.
• Experience managing projects, workflows, or cross-functional work.
• Storytelling expertise. You craft compelling narratives that engage employees across different formats.
• Strong collaboration skills. You build meaningful relationships with leaders and employees at all levels.
• Intranet experience, both strategy and hands-on management in a Microsoft ecosystem (SharePoint, Teams, etc.).

Responsibilities

• Build, deploy and manage the intranet (SharePoint) for Oak Hill and our affiliates, ensuring it remains an organized, useful, and engaging resource.
• Build and manage a content pipeline – surface information and stories and establish consistent sharing methods.
• Help design and implement workflows for internal communications, including how requests are submitted, prioritized, and executed.
• Develop clear, effective content to support what employees want and need to know.
• Shape and maintain a strategic internal communications calendar aligned with announcements and deadlines.
• Partner with departments and leadership to turn information into usable communication, not just execute what is handed to you.
• Manage internal communications workflow from intake through execution – clarifying requests, setting expectations, and follow-through.
• Monitor and measure effectiveness through feedback and data analysis and adjust approach over time.

Skills

Storytelling

Project management

Collaboration

Intranet experience

Intranet governance

Education

Bachelor's degree in Communications/Journalism/Marketing

Tools

SharePoint

Teams

Job description

Internal Communications Manager - Position Overview

Work Arrangement & Schedule: Hybrid Work Schedule, based out of Hartford, CT

Department: Communications

Reports To: Senior Director of Communications

Compensation: Annual salary is $67,200–$79,800/yr, commensurate with experience.

About the Role

Oak Hill is looking for a strategic, systems-oriented Internal Communications Manager to be an instrumental partner to departments across our organization and ensure that employees are informed, engaged, and connected – to the organization, our mission, and each other.

This role combines building and doing, delivering clear, day-to-day communication across the organization while also shaping how internal communications operates – the processes, structure, and tools that support it.

If you enjoy both storytelling and designing the systems that make communication actually work, we’d love to hear from you.

Why This Role Matters

This is a new position within Oak Hill’s Communications team, which is itself a growing function at the organization. Reporting to the Senior Director of Communications, you will play a key role in executing and continuing to build our internal communications strategy as we deploy our intranet, break down silos, and engage a decentralized workforce that spends most of its time hands-on with the individuals we serve.

Because this function is still developing, a meaningful part of this role will involve helping to build and refine how internal communications operates – including managing workflows, bringing structure to requests, and creating consistency across the organization. As these systems become more established, the role will shift from building processes to managing them – with more focus on content, planning, and consistency.

This Role Might Be for You If

• You Are energized by building something while doing the work.
• You are as comfortable organizing work and managing projects as you are writing and shaping content.
• Want to make a real difference. You’ve previously worked in non-profit or are eager to bring your skills to a mission-driven setting.
• Think beyond the surface. You ask insightful questions, challenge assumptions, and help teams connect the dots in ways they hadn’t considered.
• Can manage multiple stakeholders, competing priorities, and incomplete inputs without losing momentum.
• Understand the role of an intranet: How to build and maintain an organized, user-friendly platform that enhances – not complicates – communication.
• Understand how to effectively engage a workforce that is not desk-based and doesn’t rely on email as a primary channel.

How You’ll Make an Impact

• Build, deploy and manage the intranet (SharePoint) for Oak Hill and our affiliates, ensuring it remains an organized, useful, and engaging resource (approximately 50% of your time).
• Build and manage a content pipeline – actively working with teams to surface information and stories and establishing consistent ways for that information to be shared.
• Help design and implement workflows for internal communications, including how requests are submitted, prioritized, and executed.
• Develop clear, effective content to support what employees want and need to know.
• Shape and maintain a strategic internal communications calendar that aligns with key announcements, initiatives, and employee deadlines.
• Partner with departments and leadership to turn information into usable communication – not just execute what is handed to you.
• Manage internal communications workflow from intake through execution – clarifying requests, setting expectations, and ensuring follow-through.
• Monitor and measure the effectiveness through feedback and data analysis and adjust approach over time.

What You Bring

• 5+ years of experience in internal communications, corporate communications, or a related field.
• Experience managing projects, workflows, or cross-functional work (not just producing communications).
• Storytelling expertise. You craft compelling narratives that engage employees across different formats.
• Strong collaboration skills. You build meaningful relationships with leaders and employees at all levels.
• Intranet experience, both the strategy and hands-on management. Experience within a Microsoft ecosystem (SharePoint, Teams, etc.) and with building an intranet from scratch is preferred.
• Excellent organizational and judgment skills. You can juggle multiple projects, meet deadlines, and adapt to shifting priorities.
• A bachelor's degree in communications, Journalism, Marketing, or a related field.

We recognize that experience comes in diverse forms. We encourage you to apply even if you meet some, but not all of these criteria.

Why Oak Hill?

Oak Hill is the largest private provider of disability services in Connecticut, with 130+ years of experience serving individuals with disabilities. We are a non-profit, and people are at the heart of everything we do. In this role, you’ll benefit from:

• Hybrid work model based out of our Hartford office.
• Affordable medical, dental, vision insurance, with costs nearly 50% below the national average.
• 403(b) retirement plan: We contribute 9.5% of your gross earnings annually – whether you contribute or not.
• Free long-term disability insurance: Protection for you if you’re ever sick or injured.
• Life insurance options: Free and low-cost plans for peace of mind.
• Generous time off, with 4 weeks of paid vacation, plus personal days, sick time, and 12 paid holidays.

We will review your application promptly. If selected, you will be contacted via email and/or phone to discuss the position in more detail.

Oak Hill is an Equal Opportunity Employer.

We support equality for and advancement of all people, based on their qualifications and actions alone, without regard to color, gender, age, religion, national origin or disability.

Our company is dedicated to fostering an inclusive environment. If you need a reasonable accommodation to participate in the job application or interview process, please reach out to [e-mail]. We will make every effort to accommodate your needs in accordance with applicable laws and our commitment to accessibility and inclusion.