Program Manager (Group Home Setting)

Oak Hill (Legal name: CT Institute for the Blind); United States; On-site; USD 61,000 - 75,000; Full time

Job summary

Oak Hill is seeking a Site Supervisor to oversee day-to-day operations of a Connecticut residential location. You will lead a dedicated team, ensure services follow individual plans, and foster a safe, supportive environment for participants and staff.

In this full-time exempt role, you will manage staffing, budgets, regulatory compliance, and cooperative relationships with families, case managers, and community partners. The position requires on-call availability and a Monday–Friday schedule.

Qualifications

• Bachelor's degree requirement as listed.
• Minimum three years of leadership experience supporting individuals with IDD.
• Minimum two years supervisory/management experience in residential or healthcare services.
• Valid driver's license and ability to meet driving requirements.
• Clear background screenings and pre-employment checks.
• CPR, First Aid, Medication Administration and related trainings required.

Responsibilities

• Oversee daily operations of an assigned residential location.
• Ensure services align with individual support plans and goals.
• Maintain a safe, welcoming home environment.
• Monitor quality indicators and census goals.
• Provide direct support as needed.
• Coordinate planning meetings (IP, OPS, IDT, IEP).
• Ensure documentation is complete and timely.
• Collaborate with families, guardians, clinicians, and partners.

Skills

Residential services leadership

Regulatory knowledge

Team supervision

Budget management

Relationship building

Education

Bachelor's degree in Human Services, Social Work, Psychology, Special Education, Healthcare Administration, or related field

Job description

At Oak Hill, you'll do more than manage a residential program. You'll lead a team dedicated to helping people with intellectual and developmental disabilities live meaningful, independent, and fulfilling lives. For more than 130 years, Oak Hill has empowered people with disabilities to live, learn, work, and thrive. As Connecticut's largest private provider of services for people with disabilities, we are committed to building communities where everyone has opportunities to succeed.

Location: One (1) of over 60 Group Homes, located in residential areas throughout the state of Connecticut

Weekly Hours: 40 (On-Call Availability Required)

Weekly Schedule: Monday-Friday 8:00 AM - 4:00 PM (Flexibility Required)

Compensation: $68,000/yr

Full-Time | Non-Union Position | Exempt

About the Role

We're seeking an experienced, compassionate, and mission-driven Site Supervisor to oversee the day-to-day operations of one of our residential locations. In this leadership role, you'll provide operational oversight, staff supervision, regulatory compliance management, and person-centered support coordination while fostering a positive environment for both the individuals we serve and the employees who support them.

Responsibilities

Lead Residential Program Operations

• Oversee daily operations of an assigned residential location.
• Ensure services are delivered in accordance with individual support plans and treatment goals.
• Maintain a safe, clean, and welcoming home environment.
• Monitor program performance, quality indicators, and census goals.
• Provide direct support as needed to meet participant and operational needs.
• Advocate for the needs, rights, and goals of participants.
• Coordinate and participate in individual planning meetings, including IP, OPS, IDT, and IEP meetings.
• Ensure treatment plans, progress reports, assessments, and required documentation are completed accurately and on time.
• Collaborate with families, guardians, case managers, clinicians, and community partners to support positive outcomes

Ensure Health, Safety, and Compliance

• Monitor participant health needs in partnership with nursing staff.
• Coordinate medical, dental, psychiatric, and specialty appointments.
• Ensure adequate medication supplies and medication administration compliance.
• Maintain preparedness for emergencies, including fire drills and evacuation procedures.
• Ensure compliance with DDS, DCF, ICF, DPH, OSHA, and Oak Hill regulations and standards.
• Prepare for licensing reviews, audits, inspections, and certification activities.

Lead and Develop Staff

• Supervise, coach, mentor, and evaluate direct support professionals and other assigned staff.
• Coordinate staffing schedules and maintain required staffing ratios.
• Assist with recruitment, interviewing, onboarding, and employee development.
• Conduct regular supervision meetings and annual performance evaluations.
• Ensure staff training, certifications, and professional development requirements are maintained.

Manage Resources and Finances

• Monitor program budgets and participant funds.
• Ensure proper purchasing, inventory management, and financial recordkeeping.
• Oversee household supplies, food inventories, and equipment needs.
• Coordinate maintenance, repairs, and upkeep of the residence and agency vehicles.

Build Strong Relationships

• Serve as the primary liaison between Oak Hill, families, guardians, regulatory agencies, and community partners.
• Foster teamwork, employee engagement, and positive employee relations.
• Represent Oak Hill professionally in the community and with external stakeholders.

Qualifications

• Bachelor's degree in; Human Services, Social Work, Psychology, Special Education, Healthcare Administration, or a related field.
• Minimum of three (3) years of leadership experience supporting individuals with Intellectual and Developmental Disabilities (IDD).
• Minimum two (2) years of supervisory or management experience in residential services, human services, healthcare, or a related field.
• Valid driver's license and ability to meet Oak Hill driving requirements.
• Successful completion and clearance through required background screenings and pre-employment requirements.
• Obtain and maintain certifications including CPR, First Aid, Medication Administration, PMT, PAT, Back Safety, and other required trainings.
• Availability to respond to program emergencies as required.
• Ability to perform physical aspects of the role, including participant support activities, lifting, transfers, and emergency response when needed.

Required Skills

• Experience managing residential services for individuals with intellectual and developmental disabilities.
• Knowledge of DDS, DCF, ICF, DPH, and related regulatory requirements.
• Experience with person-centered planning and behavioral support programs.
• Previous experience supervising multidisciplinary teams.
• Experience managing budgets, staffing schedules, and program operations.

Preferred Skills

• Lead Through Service: You support your team by coaching, mentoring, and creating an environment where employees can succeed while providing exceptional care.
• Stay Organized and Accountable: You manage competing priorities effectively, maintain compliance in a highly regulated environment, and ensure operational excellence.
• Build Meaningful Relationships: You communicate effectively with participants, families, employees, healthcare professionals, state agencies, and community partners.
• Solve Problems with Confidence: You use sound judgment, remain calm under pressure, and make thoughtful decisions that prioritize participant well-being and program success.
• Believe in Person-Centered Services: You are passionate about helping people achieve greater independence, dignity, and quality of life.

Join the Oak Hill team and make a meaningful difference every day

Oak Hill is an Equal Opportunity Employer

We support equality for and advancement of all people, based on their qualifications and actions alone, without regard to color, gender, age, religion, national origin or disability.

If you need a reasonable accommodation to participate in the job application or interview process, please reach out to [e-mail]. We will make every effort to accommodate your needs in accordance with applicable laws and our commitment to accessibility and inclusion.