Digital Divide Coordinator

Oak Hill; Hartford (CT); On-site; USD 45,000 - 65,000; Full time

Job summary

Oak Hill is seeking a Digital Divide Coordinator to join the Integrated Center in northwestern Connecticut. The role focuses on outreach and training to connect aging adults and people with disabilities to technology and resources, both remotely and in-person.

You will collaborate with a multidisciplinary team to develop tailored programs, create training materials, and report on program outcomes to meet contract deliverables.

Qualifications

• High School Diploma.
• Experience in disability services, human services, and/or social work.
• Experience operating and troubleshooting technology tools and devices.
• Ability to interact well with varying cultures and ages, including the aging population.
• Quality writing, time management, and verbal communication skills; exceptional organizational skills applied in a deadline driven environment.
• Must be willing to travel to northwestern Connecticut to meet with clients.

Responsibilities

• Provide technology assistance, outreach, and services to aging adults and adults with disabilities to help reduce their social isolation and increase their access to technology and connectivity.
• Conduct individual and group trainings on general technology operations.
• Refer clients to Oak Hill’s Assistive Technology services when more comprehensive support is warranted.
• Coordinate with Integrated Center and Oak Hill staff, as well as outside vendors, to manage and execute services, events, activities, and programs critical to our mission.
• Develop and maintain community connections to facilitate technology awareness and access.
• Design, develop, and deliver engaging presentations and workshops that align with best practices for residential, vocational, and consumer groups at the local and national levels.
• Stay current with technology trends and ensure high quality service delivery.

Skills

Disability services

Tech troubleshooting

Interpersonal skills

Written communication

Time management

Organizational skills

Travel to CT

Education

High School Diploma

Job description

Oak Hill has been enhancing the lives of people with disabilities since 1893! We invite you to join our team of highly committed professionals. Founded in 1893 by trailblazer and visionary, Emily Wells Foster, Oak Hill has over 129 years of experience providing the highest quality services to people with varying disabilities. Oak Hill sets the standard, partnering with people with disabilities, to provide services and solutions promoting independence, education, health, and dignity.

GENERAL PURPOSE

Through support from the Rural Health Transformation Program the Bridging the Digital Divide Program at Oak Hill’s Integrated Center will work to close the digital divide that currently exists for aging adults and adults with disabilities located in rural communities in northwestern Connecticut by connecting them to appropriate resources and technology. The Digital Divide Coordinator (DDC) will be responsible for performing community outreach and conducting training to support the targeted population. The DDC will join a multidisciplinary team to collaboratively enhance community awareness and knowledge of standard technology and assistive technology in ways that align with best practices. The DDC will assist the Director of Assistive Technology Services at Oak Hill with projects and ancillary assignments, on an as needed basis.

SUPERVISORY AND OTHER CONTACTS

• This position will report to the Director of Assistive Technology Services. The DDC will not have any supervisory responsibilities.
• This individual will work with community members, agencies, and other statewide partners as a liaison to Oak Hill’s Integrated Center team. Occasional collaboration with other Oak Hill departments is required.
• Execute Bridging the Digital Divide services and programs in accordance with Oak Hill’s philosophy and mission
• Use existing and newly developed resources to create tailored support and programs for the targeted demographic
• Generate training materials
• Collect and report programmatic data to ensure contract deliverables are achieved and we are engaging a maximum group of individuals in this targeted demographic

DUTIES AND RESPONSIBILITIES

• Provide technology assistance, outreach, and services to aging adults and adults with disabilities to help reduce their social isolation and increase their access to technology and connectivity. Areas of desired access may include employment, home, and community settings. Service delivery via both remote and in-person modalities are expected. Programmatic documentation is required, as applicable.
• Conduct individual and group trainings on general technology operations.
• Refer clients to Oak Hill’s Assistive Technology services when more comprehensive support is warranted. As such, the DDC will facilitate a critical continuum of care.
• Coordinate with Integrated Center and Oak Hill staff, as well as outside vendors, to manage and execute services, events, activities, and programs critical to our mission.
• Develop and maintain community connections to facilitate technology awareness and access.
• Design, develop, and deliver engaging presentations and workshops that align with best practices for residential, vocational, and consumer groups at the local and national levels.
• Stay current with technology trends and ensure high quality service delivery.

QUALIFICATION REQUIREMENTS

• High School Diploma
• Experiences in the field of disability services, human services, and/or social work
• Experiences operating and troubleshooting technology tools and devices
• Ability to interact well with varying cultures and ages, including the aging population
• Quality writing, time management, and verbal communication skills; exceptional organizational skills applied in a deadline driven environment.
• Must be willing to travel to northwestern Connecticut to meet with clients

Preferred Requirements:

• Entry level knowledge and experience in assistive technology
• Training/teaching experience
• Secondary education

Knowledge, Skills and Abilities

This position requires a personable approach to working with individuals within the community. This position requires a high level of analytical thinking and problem-solving skills to successfully meet the needs of clients. Outstanding collaboration skills coupled with excellent interpersonal skills are necessary to assist individuals in reaching their technology goals and attaining social connections.

PHYSICAL DEMANDS

The following physical activities are performed in this job within the frequency listed below:

** Sitting: frequently Standing: frequently Driving, Traveling: constantly

Walking: frequently Hearing: constantly Grasping, Turning: constantly

Talking: constantly Balancing: N/A Keyboarding: constantly

Using hands: constantly Working Inside: constantly

Using fingers: constantly Repetitive Posture: constantly

Seeing: (close), constantly Squatting, stooping, bending, twisting: occasionally

Reaching : occasionally Climbing: N/A

WORK ENVIRONMENT

Low to moderate noise level Office setting with the possibility of dust.

Position Title

Paygrade

(Union/Non-Union): Non-Union

Exempt/Non-Exempt: Exempt

COST CENTER - 1818

Date Created/Modified:

The above statements are intended to describe the general nature and level of work being performed by the people assigned to this job. They are not intended to be an exhaustive list of responsibilities, duties and skills required of employees so classified.

Employee Signature:

Date:

Note: Employee signature required upon initial review and acknowledgement of job requirements at hire, updates, and revisions of essential job functions and/or performance reviews as necessary.

We support equality for and advancement of all people, based on their qualifications and actions alone, without regard to color, gender, age, religion, national origin or disability.

Our company is dedicated to fostering an inclusive environment. If you need a reasonable accommodation to participate in the job application or interview process, please reach out to [e-mail] . We will make every effort to accommodate your needs in accordance with applicable laws and our commitment to accessibility and inclusion.