Internal Communications Lead - Card Campaigns (Hybrid)

Capital One; Richmond (VA); Hybrid; USD 81,000 - 101,000; Full time

Job summary

Capital One is seeking a Sr. Associate, Communications for Internal Card Campaigns (Hybrid) in Virginia. You will plan and execute associate-facing campaigns across intranet, newsletters, Slack, and events, turning strategy into engaging narratives for 30,000+ associates.

You’ll partner with Creative, Executive Communications and Chiefs of Staff to craft targeted messaging, manage an editorial calendar, and analyze performance to optimize impact.

Qualifications

• Outstanding written and verbal communication with editorial judgment.
• Excellent influencing and negotiation skills for cross-functional alignment.
• Proven track record delivering end-to-end projects on time and budget.
• Ability to navigate fast-paced, ambiguous environments.
• Strong stakeholder relationships and collaboration.

Responsibilities

• Campaign Execution & Storytelling: develop and launch internal campaigns aligned with priorities.
• Stakeholder Management: partner across matrixed leadership with sound judgment.
• Channel Strategy: write and distribute content for email, Slack, intranet, newsletters, events.
• Story Mining: act as internal reporter translating complex initiatives into clear stories.
• Editorial Planning: manage editorial calendar for Card-wide communications.
• Analytics & Optimization: track channel metrics to refine strategy.

Skills

Storytelling

Stakeholder management

Editorial planning

Cross-functional collaboration

Project management

Education

Bachelor's degree or military experience

BA in Communications or related

Job description

Capital One is seeking a Sr. Associate, Communications for Internal Card Campaigns (Hybrid) in Virginia. You will plan and execute associate-facing campaigns across intranet, newsletters, Slack, and events, turning strategy into engaging narratives for 30,000+ associates.

You’ll partner with Creative, Executive Communications and Chiefs of Staff to craft targeted messaging, manage an editorial calendar, and analyze performance to optimize impact.