Senior Internal Communications Lead

Capital One; Richmond (VA); Vor Ort; USD 81.000 - 92.000; Vollzeit

Zusammenfassung

Capital One is seeking a Sr. Associate, Communications to join our Card Communications team.

You will plan and execute associate-facing campaigns for moments that matter, using editorial storytelling across intranet, newsletters, Slack, and events to inform, inspire and engage associates. You will partner with Creative, Executive Communications, and Cross-Functional teams to translate wins into Card-wide news, manage editorial calendars, and analyze channel metrics.

Qualifikationen

• Outstanding written and verbal communication skills, including strong presentation abilities and editorial judgment to distill complex strategy into clear, engaging content
• Excellent influencing and negotiation skills, with a proven ability to build communication plans and align cross-functional partners across a complex, matrixed organization
• Proven track record of managing end-to-end projects with urgency, meeting tight deadlines, and delivering high-quality work on time and within budget
• Ability to navigate fast-paced environments with adaptability, sound judgment, and composure under pressure
• Strong stakeholder-orientation with a history of building trusted, collaborative working relationships

Aufgaben

• Campaign Execution & Storytelling: Develop and launch comprehensive internal communication campaigns aligned with Card's strategic priorities, using storytelling to drive engagement and culture
• Stakeholder Management: Partner effectively across matrixed leadership teams, exercising sound judgment, composure under pressure, and emotional intelligence when driving alignment
• Channel Strategy: Write, publish and distribute targeted content optimized for specific channels, including e-mail, Slack, intranet, newsletters, and events
• Story Mining (Journalism Mindset): Act as an internal reporter—proactively interviewing stakeholders, asking sharp questions, and translating complex business initiatives into clear, human-centered stories
• Editorial Planning: Maintain and manage the editorial calendar for Card-wide communications, ensuring a balanced frequency of business updates, culture stories, and leadership messaging
• Analytics & Optimization: Track, analyze and report on channel metrics and feedback to continuously refine and improve our communications strategy and messaging
• Tool Adoption: Leverage emerging productivity and AI tools to streamline content drafting and editorial workflows

Kenntnisse

Written and verbal communication

Influencing & negotiation

Project management

Adaptability

Stakeholder relationships

Storytelling

Newsroom/journalistic writing

Ausbildung

Bachelor’s degree or military experience

BA in Communications, Journalism, English, or Marketing

Tools

Email newsletters tools

Jobbeschreibung

Capital One is seeking a Sr. Associate, Communications to join our Card Communications team.

You will plan and execute associate-facing campaigns for moments that matter, using editorial storytelling across intranet, newsletters, Slack, and events to inform, inspire and engage associates. You will partner with Creative, Executive Communications, and Cross-Functional teams to translate wins into Card-wide news, manage editorial calendars, and analyze channel metrics.